UX Architect

We’re seeking a User Experience (UX) Architect to help shape a cohesive, accessible experience across customer-facing digital and real-world touchpoints. In this role, you’ll partner closely with product owners, business analysts, developers, QA/testers, and compliance partners to translate requirements into clear experience architectures-turning complex needs into intuitive, human-centered solutions that are easy to find, use, and understand. We welcome applicants from a variety of backgrounds and lived experiences, and we’re committed to building an inclusive team where everyone can do their best work.

• Proven ability to plan and design end-to-end experience architecture across multiple touchpoints
• Strong human-centered and accessible design approach (accessibility-first mindset)
• Ability to create and communicate UX artifacts such as:
• Conceptual models
• Personas
• User flows
• Wireframes
• Interactive prototypes
• Experience optimizing experiences for findability and usability while balancing technical and business constraints
• Strong collaboration skills with cross-functional partners (product, engineering, QA, compliance, etc.)
• Clear, proactive communication skills and comfort working in highly integrated environments
• Curiosity, strong attention to detail, and a continuous-improvement mindset

Nice to Have Skills

• Experience supporting payment-related experiences (e.g., wires, ACH, or similar)
• Experience working with distributed teams and coordinating work across time zones
• Experience reviewing peer deliverables and providing constructive feedback on interaction patterns and design decisions

Preferred Education and Experience

• Approximately 5-8 years of UX experience in experience architecture, interaction design, or a closely related discipline
• Experience in fintech, banking, or financial services is helpful but not required

Other Requirements

• Hybrid schedule: approximately 60% in-office
• Ability to work primarily aligned to Eastern Time; core hours are generally 8:00 AM-5:00 PM ET (flexible)
• Candidates must be able to complete a background check and drug screen upon offer
• This is a contract role (extension likely; conversion not expected)