IT Technician

• Provide on-site and remote support for computers, mobile devices, printers, scanners, phones, and other clinic equipment.
• Serve as first-line support for athenaOne EHR access, workstation, and connectivity issues, and escalate to the vendor when needed.
• Track support requests from intake through resolution, and document issues and fixes.
• Set up, maintain, and troubleshoot network connectivity across all sites, including LAN, Wi-Fi, TCP/IP, DNS, VPN, and firewalls.
• Set up equipment and access for new staff, and remove access promptly when staff leave or change roles.
• Manage user accounts and permissions using role-based, minimum necessary access.
• Protect patient information by maintaining device security, encryption, updates, and backups, and by following HIPAA requirements.
• Report suspected security incidents or data breaches immediately.
• Maintain an inventory of hardware, software, and licenses, and ensure secure disposal of retired devices.
• Coordinate with outside vendors and support technology setup for new clinic sites.
• Travel between clinic locations as needed.

• Associate degree in information technology, computer science, or a related field.
• At least 2 years of IT support, help desk, or desktop support experience.
• Experience supporting Windows computers, Microsoft Office, and common hardware and software issues.
• Experience with network troubleshooting.
• Strong customer service and communication skills.

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• CompTIA A+, Network+, or Security+ certification.
• IT experience in a medical office, clinic, hospital, or other healthcare setting.
• Experience with athenaOne or another EHR.
• Working knowledge of HIPAA.
• Experience with Active Directory, Microsoft Windows Server, macOS, and mobile device management.

Schedule and Physical Requirements

• Monday through Friday during clinic hours, with occasional after-hours support for urgent issues or system work.
• Ability to lift up to [40] pounds and to work under desks and in equipment areas, with or without reasonable accommodation.

Pay: $26.51 - $45.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

DPMG Health is a multispecialty medical group of physicians, nurse practitioners, clinical pharmacists, medical assistants, and community health workers. The IT Technician keeps our clinics running by supporting the systems, devices, and networks our care teams rely on every day. When technology fails, patient care slows down, so this role requires fast, practical troubleshooting and clear communication with clinical and administrative staff.