Network / System Engineer III

• Partner with business and technology teams to ensure solutions align with strategic objectives
• Drive the evolution of customer experiences by developing AI-powered contact center capabilities

Systems Engineering, Network Systems, Artificial Intelligence (AI), Call Centers, Leading Edge Technology, Team Player, Customer Service Tools, Analysis Skills, Presentation/Verbal Skills, SQL (Structured Query Language), * Strong AI skills with experience in using MS Copilot for data extraction, transformation, reporting, and analysis

• Strong proficiency in handling senior management expectations - Tech and LoB
• Strong presentation skills with strong analytical skills
• Strong proficiency in SQL, including joins, aggregations, and optimization
• Experience with data mapping, business rules documentation, and report validation
• Experience in creating reports, datasets, workflows, and analytical output using large volumes of data
• Strong hands-on experience with data extraction, transformation, reporting, and analysis
• Ability to interpret business requirements and convert them into technical logic and reporting solutions
• Strong analytical and problem-solving skills with attention to detail
• Experience in data quality checks, reconciliation, exception reporting, and metric generation
• Ability to troubleshoot data issues, performance issues, and reporting discrepancies
• Good communication skills to work with business users, technology teams, and data stakeholders
• Strong proficiency in UX/UI design using GitHub Copilot and Client Copilot
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences, * Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms
• Experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences