NOC Analyst - Dallas, TX (Onsite)
STAFFINGINE LLC (Not LLC)
Dallas, TX, United States
1 day ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
0 years minimum
Working hours
Shift work
Job source
Tech stack
Bash Shell
BASIC (Programming Language)
CompTIA Network+
CompTIA Security+
Computer Networks
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Monitoring of Systems
HP Systems Insight Manager
Issue Tracking Systems
Information Technology Operations
Virtual Private Networks (VPN)
+12 more
Python (Programming Language)
Knowledge Management
Log Analysis
Nagios
Routing
Windows PowerShell
TCP/IP
Datadog
Scripting
Information Technology
SolarWinds (Software)
Servicenow
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 0-2 years of experience in a NOC, help desk, IT operations, or technical support environment (entry-level candidates welcome).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
- Familiarity with ITIL fundamentals and incident management processes.
- Experience or exposure to monitoring tools such as Datadog, SolarWinds, Nagios, or similar platforms.
- Experience working with ticketing systems such as ServiceNow.
- Strong communication skills - able to document and convey incident details to both technical and non-technical stakeholders.
- Ability to work in a fast-paced environment, manage multiple priorities, and remain composed under pressure.
-
Willingness to work rotating shifts, weekends, and holidays as required for 24x7 operations coverage. *
- Preferred:
- 1+ years of NOC, IT operations, or infrastructure monitoring experience in a financial services or enterprise environment.
- Experience with Datadog monitoring, dashboards, and alert configuration.
- Hands-on experience with ServiceNow incident, event, and knowledge management modules.
- ITIL v3 or v4 certification (or actively pursuing).
- Experience with runbook creation, KB article management, or standard operating procedure (SOP) documentation.
- Understanding of application monitoring, log analysis, and basic scripting (PowerShell, Python, or Bash).
- CompTIA Network+, CompTIA Security+, or equivalent certification.
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Prepare application
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