Cloud Solution Architect - Copilot

• Be a trusted advisor and drive business value through AI Transformation : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success : Lead architectural design, engaging business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI : Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer AI Transformation Journey : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
• OR equivalent experience., * Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 4+ years of experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years of experience working on technical projects.
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert , Azure, Amazon Web Services, Google, security certifications, etc.).
• Demonstrated technical expertise in at least one of the following Microsoft Copilot extensibility and AI platforms:
• Microsoft 365 Copilot extensibility (plugins, connectors)
• Copilot Studio (orchestration, customization)
• Azure OpenAI Service, Azure Cognitive Services
• GitHub Copilot

Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.