Operations Systems Analyst AI & Automation

At Kastle, our people, products and services make spaces safer, smarter and more convenient. For more than 55 years, Kastle has delivered managed security to thousands of buildings and the businesses inside them, and our Central Operations teams are where that promise is kept every day: the Operations Center, field service dispatch, customer support, customer onboarding and customer success. As our business grows and technology changes how work gets done, we are building an analytics capability that turns operational data into better decisions. Central Operations is looking for a Business Analyst to help lead that work., AI-Enabled Development & Automation

Use AI coding tools daily to create, modify, debug, and maintain dashboards, lightweight applications, scripts, and automated workflows.Build and enhance solutions using Power Automate, Dataverse/Dynamics 365 CRM, SharePoint, SQL, Excel, and Python or JavaScript.Review, test, and validate AI-generated code and output before releasing changes; document solutions and troubleshoot defects.Automate repetitive tasks and improve the reliability and usability of existing operational tools.

Operational Reporting & Data Quality

Build and maintain recurring dashboards, operational reports, SQL queries, data connections, and automated refreshes.Investigate discrepancies, validate calculations and data sources, and resolve reporting and workflow issues.Support operational and customer-facing reporting using established business definitions and requirements.

Working with Operations Teams

Work directly with operations leaders and frontline teams to gather requests, clarify requirements, and deliver usable features and enhancements.Gather feedback, iterate on solutions, and provide clear user instructions and technical documentation.Coordinate with IT and relevant teams on access, integrations, dependencies, and deployments.

Production Safety & Customer Data

Follow testing, change-control, access, and security practices when updating production systems.Protect sensitive operational and customer data, including when using AI tools; escalate risks and confirm approvals before consequential changes.

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Business Analytics, or related field, or equivalent experience.Three or more years of experience in systems analysis, business applications, workflow automation, operations technology, or a related technical role.Daily hands-on experience with generative AI coding tools (such as Microsoft Copilot, ChatGPT, or Claude), including reviewing and validating generated code.Hands-on experience with Microsoft Power Automate, Microsoft Dataverse/Dynamics 365 CRM, and SharePoint.Strong SQL skills and advanced Excel proficiency, including formulas, PivotTables, and data manipulation.Working scripting ability in Python or JavaScript for automation, data processing, or application development.Experience building or maintaining operational dashboards, applications, reports, or automated workflows.Ability to translate requests into functioning solutions; strong troubleshooting, testing, documentation, and communication skills.Careful judgment regarding production changes, access controls, data accuracy, and customer-data protection., Power BI dashboard development and Git or similar version control.Experience in contact centers, field service, dispatch, customer support, or managed services.Familiarity with basic operational trend analysis, capacity planning, or forecasting.Experience integrating systems or applying continuous improvement methods.

Our success is driven by the combination of advanced technology and talented people. We are proud to be a Certified Great Place to Work®, recognized for a culture that prioritizes both professional excellence and employee well-being. In addition to a great work environment, we provide a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) plan, and generous paid time off. Our offerings also include tuition and training assistance, BrightHorizons lifestyle assistance, life and disability insurance, and wellness programs. For more information on what it’s like to work with us, please visit Life at Kastle., $80,000.00