IT Change & Configuration Management Analyst

Concept Solutions is seeking an IT Change & Configuration Management Analyst to support the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) program in Oklahoma City, OK.

This position supports day-to-day IT Change and Configuration Management activities, ensuring changes are properly documented, reviewed, and tracked in accordance with established ITIL processes and procedures.

The ideal candidate is an organized, detail-oriented IT professional with experience using ServiceNow, maintaining accurate records, reviewing change requests, and supporting IT service management operations. This is an excellent opportunity for someone who enjoys structured processes, problem-solving, and collaborating with technical teams in a large enterprise environment.

Responsibilities

• Perform daily IT Change Management activities using ServiceNow and SharePoint KSN forms to document, track, and manage change requests.
• Develop and maintain ITIL-focused Configuration Management processes and procedures.
• Support the integration of Configuration Management processes with established IT Change Control activities.
• Perform quality assurance and quality control reviews of Change Requests to ensure accuracy, completeness, and compliance with established procedures.
• Attend technical and operational meetings, document meeting minutes, and incorporate relevant information into official agendas and records.
• Maintain accurate configuration and operational data to support IT Change and Configuration Management activities.
• Collaborate with technical teams and stakeholders to ensure consistent application of established processes and procedures., * Work Location: Hybrid - Oklahoma City, OK. Candidates must reside within reasonable commuting distance of the FAA Mike Monroney Aeronautical Center (MMAC) and be available to report onsite as requested.
• Schedule: 40 hours per week, Monday through Friday, with core working hours from 9:00 a.m. to 3:00 p.m. local time.
• Security Requirement: Ability to obtain and maintain FAA Personnel Suitability clearance in accordance with AMS 3.14-2.

Education and Experience: Bachelor’s degree from an accredited college or university in Business Management, Computer Science, or Information Technology Management, plus a minimum of two (2) years of relevant experience performing project control functions in an IT change, configuration, or service management environment.

Education Substitution: In lieu of the specified degree, a high school diploma or equivalent and a minimum of six (6) years of relevant experience as described above. Candidates with a bachelor’s degree in another discipline may also qualify under this experience-based pathway.

• Experience with ITIL-based IT Change and Configuration Management principles, procedures, and practices.
• Experience developing and documenting IT processes and procedures.
• Hands-on experience using ServiceNow.
• Experience tracking and resolving incidents through ticketing queues.
• Experience supporting the integration of Change Control and Configuration Management processes.
• Experience maintaining, managing, and validating data for accuracy and completeness.
• Experience reviewing deliverables for quality and compliance before submission.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written communication skills, including the ability to prepare clear documentation and operational records.
• Ability to collaborate effectively with technical teams and stakeholders.
• Self-motivated with the ability to take ownership of assigned responsibilities and complete tasks independently.

Preferred Qualifications

• ITIL v4 or v5 certification.
• Experience supporting large enterprise environments serving more than 35,000 customers.
• Experience collaborating with peer organizations and client teams.
• Experience working effectively in both remote and onsite environments.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.