IT Support Technician

The IT Support Technician installs, repairs, and maintains computer and network equipment, and resolves immediate operational conditions to meet the technology needs of the district. In this role, you’ll have the opportunity to make a tangible impact by ensuring seamless IT operations across multiple locations, and work on a variety of projects, from diagnosing technical issues and implementing solutions to maintaining and upgrading systems, all while supporting a dynamic educational environment. Your ability to adapt to changing priorities and stay ahead of technology needs, leverage your problem-solving abilities and strong attention to detail to resolve technical issues efficiently, often under time-sensitive conditions will be essential in delivering exceptional support to our district.

In this position you will be traveling to assigned district locations, working closely with a range of stakeholders-including teachers, students, administrators, and staff. To be successful, the incumbent will leverage excellent communication and customer service skills and maintain the highest levels of confidentiality and professionalism while fostering a collaborative, solution-oriented work environment., 1. Inspect computer and network equipment requiring specialized computer repair and trouble shooting skills to identify and verify repair needs

1. Repairs computers, peripherals, and software, requiring specialized computer and electronics repair skills to maintain computer and network equipment in a safe and functional operating condition
2. Assess malfunctions of hardware/software to determine appropriate actions to maintain computer and network operations
3. Guide technology user through problem-solving process for the purpose of diagnosing technology related problems
4. Use of private vehicle to travel between varied district locations to carry out essential functions of the position, with mileage reimbursed according to district and business reimbursement rates
5. Process work order/tickets to maintain computer operability and responding to staff inquiries
6. Respond to inquiries from a variety of internal and external parties (e.g. staff, parents, students, public agencies, etc.) to provide information, facilitate communication among parties and providing direction
7. Evaluate situations (e.g. involving other staff, students, parents, the public, etc.) to take appropriate action and directing to appropriate personnel for resolution
8. Coordinate with other staff (e.g. teachers, technology coordinators, Network Services Administrators, etc.) to ensure completion of projects/work orders efficiently
9. Maintain inventory of district computing devices to ensure accurate inventory
10. Install equipment, supplies, and materials (e.g. software, peripherals, computers, etc.) to maintain availability of required items and completing jobs efficiently
11. Maintain computer hardware (e.g. hard drives, memory, external drives, network interface cards, etc.) to ensure an effective and efficient working environment for teacher, students, and administration
12. Trains selected personnel to ensure their ability to use new and existing software
13. Attends meetings as assigned to convey and gather information required to perform functions
14. Prepares written materials (e.g. reports, memos, letters, etc.) to document activities, provide written reference and convey information
15. Processes a variety of documents and materials (e.g. correspondence, agendas, minutes, event programs, bulletins, reports, etc.) to disseminate information to appropriate parties
16. Collaborate with help desk team in developing training materials to help technology users use and implement technology following established standards
17. May staff help desk (e.g. working with teachers, parents, and administrators; troubleshoot and assisting users and solving problems)
18. Assist other personnel as may be required and perform other related duties as assigned to ensure the efficient and effective function of the work unit
19. Maintain regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively

All positions require selected candidates to be fingerprinted and successfully pass a criminal background check. Additional minimum required qualifications for this position are:

1. High school diploma or equivalent
2. Minimum two (2) years working with and supporting others with computer applications
3. Knowledge of computer operating systems (Windows, Apple), internet protocols, Microsoft Office Suite, antivirus programs, peripherals, and standard device hardware
4. Able to roll, push, pull, bend, reach, stoop, and lift up to 30 pounds
5. Speak, read, write, analyze, and follow written and verbal communication in English; listen to, and understand information and ideas presented verbally or in writing
6. Valid Utah Driver’s License, evidence of insurability and access to reliable transportation

PREFERRED QUALIFICATIONS

These are examples of skills and experience that the best-qualified candidates may have. Not having one or all of them does not disqualify any candidate from consideration.

1. Associate degree, applicable industry certifications, or equivalent experience
2. Experience with mobile device management systems
3. Experience with Microsoft System Center Configuration Manager (SCCM)
4. Experience with educational software and platforms
5. Experience working with work order or ticketing systems, 21. Speak, read, write, analyze, and follow written and verbal communication in English; listen to, and understand information and ideas presented verbally or in writing