Network Operations - Tools Engineer

The NOC requires a tool development resource to maintain, updateand create tools, alerting mechanisms, dashboards and reports in support of the NOCs mission., The Network Operations Center (NOC) is staffed 7x24 and is tasked with Monitoring, Awareness and Notifications of all Technical infrastructure(Network\WIFI\Compute\Application-Services) availability, events and anomalies. Consequently, the NOC requires a tool development resource to maintain, update and create tools, alerting mechanisms, dashboards and reports in support of the NOCs mission.

System administration as it relates to Tool development, configuration, customization, and training for SolarWinds (UC Team). Primary areas of expertise included:

System administration and configuration of NPM, NTA, NCM,

IPAM to manage and monitor network infrastructure, including routers, switches, firewalls, and load balancers. in support of the technology infrastructure specific to the support role of the NOC., * Recommend, Design and Integrate monitoring\ alerting solutions within SolarWinds with ServiceNow integration.

• Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must
• Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring systems.
• Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
• Validate the system for functionality, performance, fault tolerance and operational readiness.
• Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holistic monitoring solution.
• Execute detailed network / server discovery, device monitoring, topology visualization
• Assist with identifying root cause analysis (RCA) capabilities.
• Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).
• Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur.
• Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions, and tools).
• Maintain runbooks, logs, and records in accordance with ITIL best practices via Service Now.
• Stay on top of state-of-health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

Network Administration/Management, Network Administration/Management, Network Operations Center, Reporting Dashboards, Software Administration, Systems Administration/Management, Firewalls, Network Switching, Technical Support, Network Routers, This is an Individual Contributor role; must be fully competent to work under general direction. knowledge of business or function for which application is designed (Networks, Network Monitoring, Network Metrics, etc.). Integration with ServiceNow and other toolsets preferred., * 3+ years of hands-on experience with enterprise Monitoring and Observability platforms, including implementation, customization, and operational support.

• Subject Matter Expert (SME) in SolarWinds Monitoring Solutions (required), including core components, platform architecture, alerting, reporting, and performance optimization.
• Strong hands-on experience integrating and supporting monitoring tools, including:

o Solar Winds

o Service Now (event, incident, and workflow integrations)

• Experience with advanced monitoring and correlation platforms such as Datadog and Big Panda (highly desirable).
• Working knowledge of Syslog and SNMP v2/v3,including:

o Trap forwarding and receiving

o Configuration, validation, and troubleshooting

• Proven experience in automation of repeatable monitoring tasks, including:

o Event and alert automation

o Report generation and scheduling within SolarWinds

• Ability to diagnose and resolve complex technical issues across infrastructure, applications, and network monitoring domains.
• Experience in configuring and managing:

o Monitoring profiles

o Polling policies

o Thresholds and alert conditions

• Platform administration experience supporting large-scale, enterprise monitoring environments, ensuring stability, scalability, and performance.
• Demonstrated ability to manage and coordinate across multiple monitoring tools and integrations in a hybrid environment.
• Strong collaboration skills with the ability to coordinate effectively with SolarWinds Platform Administrators, infrastructure teams, and operations stakeholders.

Qualification Requirements:

Bachelor’s degree in computer science, engineering, or a related field from an accredited college 4 to 6 years’ experience directly related to AIOps, IT automation engineering, monitoring engineering, and management of infrastructure.

Skill Matrix:

Skill Required / Desired Amount of Experience Monitoring and Observability platforms, including implementation, customization, and operational support. Required 3 Years Recommend, Design and Integrate monitoring\ alerting solutions within SolarWinds with ServiceNow integration. Required 5 Years Subject Matter Expert (SME) in SolarWinds Monitoring Solutions (required), including core components, platform architecture, alerting, reporting. Required 5 Years Report generation and scheduling within SolarWinds Required 5 Years Resolve complex technical issues across infrastructure, applications, and network monitoring domains Required 5 Years Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables a must Required 5 Years

The hourly rate for this position is between $88.00 - $95.00 per hour., Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.