SR Tech Support Engineer (Spanish Speaking)

• Provide Tier 1 and Tier 2 support for macOS devices, applications, and related technologies.
• Troubleshoot hardware, software, network, and user-access issues.
• Support employee onboarding, offboarding, device provisioning, and office IT operations.
• Assist with system administration tasks and general IT operations across multiple technology areas.
• Partner with developers to understand application issues and communicate technical information effectively.
• Leverage scripting and automation tools to improve operational efficiency.
• Document technical solutions, procedures, and support activities.
• Escalate complex issues to appropriate internal teams and vendors as needed.
• Deliver exceptional customer service and maintain a high level of end-user satisfaction.
• Continuously learn new technologies and contribute to process improvements.

Technical Support, Spanish Language, Mac Operating System, Onboarding, Systems Administration/Management, Technical Operations, Software Development, Communication Skills, Operational Improvement, Operational Strategy, * 3+ years of experience in IT Support, Help Desk, Desktop Support, or IT Operations.

• Strong hands-on experience supporting macOS environments.
• Experience troubleshooting Apple hardware, software, and enterprise Mac deployments.
• Basic scripting or automation experience using Bash, Python, PowerShell, or similar tools.
• Ability to read and understand code structures and communicate effectively with software development teams.
• Broad IT knowledge covering endpoints, applications, networking, identity management, and support operations.
• Strong problem-solving, communication, and organizational skills.
• Ability to work effectively within a collaborative team environment., * Previous experience working for Apple, an Apple Authorized Service Provider, or supporting large-scale Apple environments.
• Experience with JAMF, Kandji, Okta, Google Workspace, Microsoft 365, or similar enterprise technologies.
• Additional language skills are highly preferred.
• Experience supporting employees in a fast-paced technology or financial services environment.

Top Priorities

• Positive, customer-first attitude and willingness to help.
• Deep expertise supporting Mac environments (minimal Windows support required).
• Strong IT generalist background with the ability to work across multiple technologies.
• Continuous learning mindset and adaptability.
• Bilingual or multilingual communication skills are a strong plus.
• This is an excellent opportunity for a Mac-focused IT professional who enjoys solving a wide variety of technical challenges while working closely with both end users and technology teams in a collaborative environment.