Cloud Support Administrator (TS/SCI

Responsibilities: of the Cloud Support Administrator: · Complete incoming tickets through Remedy, ServiceNow or other ticketing system · Troubleshoot and resolve system issues utilizing customer tools · Document all findings from tickets and incidents * Automate and troubleshoot tasks using various scripting languages and services · Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications: of the Cloud Support Administrator: * Must hold an active TS/SCI Full Scope Polygraph clearance (MPO) * Must be willing to work one shift, no dual employment * Certifications: IAT II, AZ900 or similar cloud certification (highly preferred) * Willingness to shift work, as 24/7 support is essential * Excellent customer service skills and focus. * Education: Bachelor’s Degree and 2+ years of related professional experience * Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg * Basic scripting

Cloud Computing, Sensitive Compartmented Information (SCI), Top Secret Clearance, Remedy, WinDbg, ServiceNow, Microsoft Windows Azure, Top Secret Clearance, Scripting (Scripting Languages), Python Programming/Scripting Language, using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation: of the Cloud Support Administrator: · Compensation: $100,000 - $135,000+ based on years of experience · Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law · Opportunity to get your foot in the door with cloud · Long-term stable program #LI-Onsite #LI-MK1