System Admin

We are seeking a Junior Systems Administrator to provide onsite technology support within a large warehouse environment in California. This individual will primarily support second-shift warehouse operations, troubleshooting end-user devices, printers, RF equipment, Windows systems, connectivity issues, and other day-to-day IT needs. The ideal candidate will have a strong technical foundation, excellent customer service skills, and the confidence to independently troubleshoot issues and find solutions.

Schedule: 7:30 am - 4:30 pm Environment: Fully onsite, warehouse setting

Day to Day Responsibilities

• Provide onsite IT and end-user support for warehouse employees during second-shift operations.
• Troubleshoot Windows operating system, workstation, hardware, software, and connectivity issues.
• Support and troubleshoot printers, including Windows print environments and various Zebra printer models.
• Support Zebra handheld/RF devices and other mobile technology used throughout warehouse operations.
• Monitor printing environments and resolve issues such as printer connectivity, print queues, and device failures.
• Utilize ServiceNow to receive, manage, document, and resolve IT support tickets.
• Perform basic troubleshooting within an established Windows Server environment and verify that services and systems are operating properly.
• Troubleshoot basic TCP/IP networking and connectivity issues.
• Utilize available logs and command-line utilities to identify and resolve technical issues.
• Provide basic mobile device management support as needed.
• Perform basic Active Directory user/computer administration and file-share permission support as needed. Troubleshoot basic DNS and DHCP issues

• 3+ years of experience supporting and troubleshooting Windows operating systems in an enterprise environment.
• 3+ years of experience with Windows Server environments, preferably Windows Server 2016 or newer.
• Experience troubleshooting Windows print servers and printer-related issues.
• Strong workstation, printer, and peripheral troubleshooting skills.
• Basic understanding of TCP/IP networking and network connectivity.
• Experience working within a ticketing/ITSM environment such as ServiceNow.
• Ability to troubleshoot using tools such as Event Viewer/Event Logs, application logs, and command-line utilities. -Ability to work independently, take initiative, and research solutions when encountering unfamiliar issues.
• Experience supporting Zebra printers and RF/handheld devices.
• Mobile Device Management administration experience.
• Basic Citrix knowledge or experience.
• Active Directory user and computer administration