Security Manager Senior, Identity & Access Management Operations

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Security Manager Senior within PNC’s Technology organization, you will be based in Dallas, TX; Denver, CO; Phoenix, AZ; Birmingham, AL; Pittsburgh, PA or Cleveland, OH., * Lead IAM service delivery, operational priorities, incidents, escalations, control deficiencies, and continuous improvement across IGA and PAM.

• Oversee identity lifecycle processes, access provisioning and deprovisioning, certifications, entitlement governance, Segregation of Duties, and remediation.
• Drive privileged account governance, onboarding, lifecycle management, credential controls, access reviews, and reduction of standing privileged access.
• Establish operational processes for the discovery, ownership, lifecycle, access governance, monitoring, review, and decommissioning of Agentic AI and other non-human identities.
• Ensure IAM processes meet cybersecurity, risk, regulatory, audit, and compliance requirements.
• Partner with business, technology, cybersecurity, risk, audit, compliance, cloud, application, and AI stakeholders to address control gaps and improve service delivery.
• Develop KPIs, KRIs, dashboards, governance reporting, and executive-level visibility into IAM operational health, identity risk, control effectiveness, and privileged-access exposure.
• Lead and develop an IAM operations team while advancing automation, standardization, accountability, and operational excellence., Success includes reliable identity services, timely certifications and remediation, reduced excessive and privileged access, improved governance of non-human identities, stronger control effectiveness, increased automation, and clear reporting of IAM risk and operational performance.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Manages multiple teams focused on maintaining confidentiality, integrity, and availability of data, systems, and networks.

• Responsible for management and oversight of applicable security technology products for network, systems and data.
• Develops, implements and enhances policies and procedures to improve the operation and effectiveness of the organization.
• Provides technical and professional advice or knowledge regarding various administrative areas of responsibility.
• Oversees and manages administrative staff. Provides professional and personal growth and development to individuals as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• 10+ years of progressive IAM, cybersecurity, information security, or related technology experience.
• Demonstrated success executing complex, enterprise-scale IAM programs within a Fortune 100 or similarly large, highly regulated organization.
• Experience leading IAM operations or programs across IGA, identity lifecycle management, access certifications, SoD, PAM, and control remediation.
• Experience managing teams, service performance, operational risk, incidents, escalations, metrics, and cross-functional dependencies.
• Working knowledge of governance for human and non-human identities, including service, application, machine, workload, or autonomous identities.
• Strong leadership, communication, problem-solving, and stakeholder-management skills., * Experience with Oracle Identity Governance/Oracle Identity Manager, SailPoint, Saviynt, CyberArk, Microsoft Entra ID, or comparable enterprise platforms.
• Experience governing Agentic AI, machine identities, workload identities, service accounts, or other non-human identities.
• Experience with IAM modernization, automation, Zero Trust, least privilege, Zero Standing Privilege, risk-based access, or short-lived access models.
• Experience supporting regulatory examinations, audits, control testing, and findings remediation.
• Bachelor’s degree in a related discipline or equivalent professional experience; CISSP, CISM, CRISC, CGEIT, or relevant IAM/PAM certifications preferred., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Continuity, Data Privacy, Disaster Recovery (DR), Information Security, Network Security, Risk Management, Security Audit, Security Management, Security Operations, Vulnerability Management

Competencies

Information Assurance, Information Security Audits, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, Knowledge of Organization, Planning: Tactical, Strategic

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.

Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page (https://careers.pnc.com/global/en/total-rewards) .