IT Operations Engineer II

The IT Operations Engineer II’s role is to design, build, and implement network systems across the operational region. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, project servers, associated software, and communication links. IT Operations Engineers II are also responsible for providing desktop support to end users both in our regional office and at regional project locations. This person will maintain proper end user configuration, IT hardware inventory, licensing and PC/end user onboarding and offboarding of all Technology equipment including PC setup, troubleshooting and security controls., * Collaborate with executive management and department leaders to assess near-and long-term IT capacity needs.

• Create and maintain documentation as it relates to IT configuration, processes and service records.
• Develop, implement and maintain policies, procedures and associated training plans for IT administration, usage and disaster recovery.
• Lead in the development and implementation of policies for network asset management, including maintenance of network component inventory, related documentation and technical specifications information.
• Lead in the development and implementation of policies for end user devices such as: desktop, laptop and mobile.
• Conduct research on IT products, services, protocols and standards to remain abreast of developments in the technology industry.
• Oversee new and existing equipment, hardware and software upgrades.
• Interact and negotiate with vendors, outsourced services and contractors for IT products and services.
• Plan and implement any improvement, modification, or replacement of IT infrastructure components.
• Plan and manage budgeting for IT hardware and software procurement.
• Lead in the development and implementation of policies, procedures and associated training for IT resource administration, appropriate use and disaster recovery.
• Establish connectivity and uptime service level agreements.
• Supervise daily IT operations to ensure smooth and reliable function for fulfilling business objectives and processes.
• Monitor network performance and troubleshoot problem areas as needed.
• Oversee installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices.
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network appliances.
• Manage servers, including database, e-mail, print and backup servers and their associated operating systems and software.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and evaluate network performance and provide network performance statistics and reports.
• Participate in managing all network security solutions.
• Perform server and security audits, and system backups and recovery.
• Manage and/or provide guidance to junior members of the team., * The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.
• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.
• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.
• Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.
• Constantly reads written communications and views email submissions.
• The person in this position regularly sits in a stationary position in front of a computer screen.
• Visual acuity and ability to operate a vehicle as certified and appropriate.
• Rarely exposed to high and low temperatures
• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

• Extensive hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on.
• Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, VMware and Clustering technologies.
• Strong knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnect.
• Extensive client/server and operating system experience including Microsoft Deployment Tool (MDT) server management.
• Experience working in a switched and routed environment.
• Hardware, software, and network connection troubleshooting experience.
• Working technical knowledge of current network hardware.
• Skilled at installing/configuring hubs, switches, routers, bridges, etc.
• Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Construction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus.
• Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams.
• Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment., Formal Education & Certification College diploma or university degree in the field of computer science or related plus at least 2 years field experience and/or 5+ years equivalent work experience.

At Hensel Phelps, we invest in our people-professionally, personally, and financially. Employees are eligible for a comprehensive benefits package designed to support long-term well-being and career growth. Benefits offerings include medical, vision, and dental insurance; life insurance; accidental death and dismemberment coverage; long-term disability; a 401(k)-retirement plan; and access to our Employee Assistance Program (EAP).

We believe time away from work is essential to doing your best work. Employees are eligible for paid time off beginning upon hire, supporting rest, flexibility, and work-life balance.

Compensation Data (Virginia Only)

Annual Base Salary: $79,230.00 - $87,570.00 USD

Cost of Living Adjustment (COLA): $16,230.00 USD

Cell Phone Reimbursement: $900.00 USD

Total Annual Direct Compensation: $96,360.00 - $104,700.00 USD

At Hensel Phelps, we don’t just build projects-we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting-edge technology with hands-on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey. Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact., At Hensel Phelps, we bring our clients’ vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients’ goals and objectives.

Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business - development, construction, and facility services.

These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build.

Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations.