Support Engineer

As a Support Engineer, you will be a key player in our support team, working closely with both colleagues and customers to solve technical challenges. In this role, you will:

• Communicate directly with partners to understand, investigate, and resolve technical issues.
• Analyze, troubleshoot, and resolve complex support cases across software and hardware environments.
• Provide exceptional support and contribute to a seamless customer experience by ensuring timely and effective case resolution.

Do you have experience in Windows?, We are looking for a technically skilled and service-oriented problem solver who thrives in a dynamic environment and enjoys collaboration. You are a team player with strong analytical skills, capable of identifying, troubleshooting, and efficiently resolving technical issues.

To succeed in this role, we see that you have:

• Fluent proficiency in English (spoken and written)
• Strong analytical and troubleshooting skills. You excel at diving deep into complex issues and identifying the root cause of problems
• A collaborative mindset and strong team spirit. You take initiative, work proactively with teammates, and contribute to solving challenges together
• Comfortable working in Microsoft Windows environments, with the ability to confidently navigate, troubleshoot, and resolve more complex technical issues
• A strong technical mindset. You are passionate about technology, enjoy exploring new tools and innovations, and have a natural ability to understand, learn, and work with technical systems

Nice to have: Experience diagnosing and resolving hardware issues and familiarity working in Linux environments.

We offer an inclusive work environment where you will be surrounded by skilled and passionate colleagues.

• Well-being first - Enjoy health initiatives and a generous wellness allowance
• Team spirit & fun - We believe in having fun together and organizing activities to create great memories
• Learn & grow - Work alongside talented colleagues in a collaborative and knowledge-sharing environment
• Career opportunities - We invest in internal career paths and development opportunities to help you grow with us

At Dise, we offer market-leading software for Digital In-store experiences. Dise works with forward-thinking brands, such as Volvo, M&S, J.Lindeberg and Uniqlo. From our offices in Sweden, UK, USA and the Netherlands we enable our partners and their customers to design and implement unique Digital In-store solutions. We call it Dise - Digital In-store experience. Dise is part of the Vertiseit Group, listed on the Nasdaq First North Growth Market in Sweden.