Managed Services Technician II

Responsibilities: The Managed Services Technician Level 2 is a strategic, as well as tactical, technical position within the organization. This position is responsible for maintaining the design and integrity of customer’s data network, coordinating complex projects, and implementing network solutions.

Execute internal and client facing technical requests

Assist in development of standards and procedures Assist in the management and upkeep of client networks Document all work performed in ticketing system Provide technical support at clients’ sites Implement technology industry-approved “best practices”

Security planning and configuration on the Windows Server platform Provide end-user software troubleshooting and support Active Directory and Group Policy management (including Power Shell) Platform Virtualization solutions using Hyper-V and VMWare Backup and Disaster Recovery techniques

Provide support for clients’ workstations (PC & Mac) and servers Maintains up-to-date knowledge of Windows, MacOS, and related technologies

Diversity, Customer Experience, Customer Support/Service, Computer Networks, Project/Program Coordination, Customer Relations, Standards Development, Best Practices, Technical Support, Procedure Development, Degree in a related technical discipline or the equivalent work experience 5+ years minimum experience required A combination of education and technical certifications is preferred A+, Network+, Security+, MCP, or equivalent certification preferred Expert level, practical experience with the Windows Server family

Experience with Microsoft Cloud Solutions - Microsoft 365, Azure IaaS, Azure Files, Azure Active Directory, Conditional Access policies, etc. Knowledgeable in all current Microsoft Desktop Operating Systems Extensive experience with Active Directory, DNS, and DHCP Advanced understanding of networking fundamentals and hands on experience working with firewall, managed switches, wireless infrastructure, etc. Familiarity with both VMWare & Hyper-V virtualization platforms

Experience working within the IT Managed Service/MSP Industry ConnectWise Manage & Automate (Labtech) experience is essential Experience with design and management of disaster recovery solutions

Work-life balance Vibrant company culture and fun work environment - our values dont sit on a shelf collecting dust, we use them in all we do

Ability to make an impact - your ideas and voice are important to us and are welcomed here Employee health is one of our top priorities! We offer great health benefits - medical, dental, and vision Days allocated for rest and relaxation - including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave Offering you the best chance to prepare for the future - 401(k) with a generous company match

Business casual dress code

Here’s what a couple of team members have to say about Grid4:

“I enjoy the people and the work-life balance” - New hire for HR “I like the open and friendly work environment. There is always an employee willing to help” - New hire for Project Management

Salary range: $46,785.00-$71,245.00