Clinical Application Support

Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Information Technology department. Our Clinical Application Support role works closely with multiple departments to help identify technical and user support issues of our internal software applications. This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers while providing exceptional support for both our internal and external users., * Interpret study protocols, protocol amendments, and other relevant operational documents for system set-up;

• Import data between systems;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of software applications as they apply to individual users and study teams;
• Work with internal and external users to ensure file formats meets systems requirements for to import data files;
• Write tSQL queries to interact with reporting database when setting up data feeds and integrations, and
• Perform other system-related tasks to meet company objectives.

Clinical Information Systems, Software Administration, Clinical Support, Software Administration, Information Technology & Information Systems, Customer Support/Service, Clinical Information Systems, Technical Support, Clinical Support, Software Engineering, * Bachelor’’s degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;

• Good organizational skills, very detail oriented, flexible, and possess good communication skills;
• Ability to interact with staff and external users from multiple countries;
• Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;
• Demonstrated ability to learn new technologies/applications;
• Familiar with field’s concepts, practices, and procedures; and
• Knowledge of Microsoft Windows operating systems.

• Office based environment with on-site mentors
• Defined career paths with clear advancement opportunities
• Industry renowned onboarding and training programs designed to accelerate professional development
• Ongoing training and continuous learning opportunities throughout your career
• An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits *

• Competitive compensation programs that recognize and reward performance
• Comprehensive health, wellness, retirement, and PTO benefits
• Office based culture with occasional WFH that provides flexibility for eligible positions after training
• Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience *

• A modern corporate campus designed to support collaboration and productivity
• Multiple on-site dining options in the heart of Madison Square
• Free on-site parking
• Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work *

• Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence