Senior Network-Telecom Engineer - Information Technology

The Senior Telecom Engineer serves as the senior technical expert responsible for the reliability, security, and performance of enterprise telecommunications and clinical communication systems throughout Maury Regional Health. This position plays a critical role in maintaining communication infrastructure that supports patient safety, emergency response, clinical coordination, and uninterrupted healthcare operations. As a key member of the Information Technology team, the Senior Telecom Engineer provides technical leadership, supports technology modernization, and helps ensure the health system maintains dependable, secure, and efficient communication services., * Cisco Webex and Unified Communications: Administer, configure, and maintain Cisco Webex Control Hub, Webex Calling, hybrid cloud connections, and Cisco Unified Communications Manager environments. Manage enterprise voice routing, dial plans, SIP trunks, and session border controllers (SBCs) to ensure reliable communication across the health system.

• Emergency Communications and Paging Systems: Maintain and support emergency communication systems, including 911/E911 services, accurate caller location tracking, hospital security priority alerts, emergency code blue notifications, fire alerts, and overhead paging systems to promote patient and staff safety.
• Clinical Systems Integration and Device Management: Support integration of nurse call systems, patient monitoring equipment, and electronic health record platforms with enterprise voice and communication systems. Deploy, configure, and troubleshoot Webex applications, clinical smartphones, Spectralink devices, and desk phones to support effective clinical communication.
• Network Performance and Voice Quality: Monitor and optimize telecommunications performance across hospital LAN/WLAN infrastructure, addressing network quality-of-service (QoS) requirements, jitter, latency, and packet loss to maintain clear, reliable voice communications and minimize service disruptions.
• Security, Compliance, and Advanced Technical Support: Maintain telecommunications security and HIPAA compliance through appropriate protection of voice logs, voicemail, directory services, and encrypted communication channels. Serve as the senior escalation resource for complex telecommunications incidents, diagnosing and resolving critical system failures affecting patient care and administrative operations.
• Disaster Recovery and System Reliability: Develop, maintain, and test telecommunications high-availability capabilities, failover systems, and backup power protocols to support business continuity and disaster recovery. Collaborate with Information Technology personnel, vendors, and service providers to maintain system reliability and support telecommunications modernization initiatives.

• Minimum 7 Years of Telecommunications Experience, including demonstrated career progression and at least 2 Years of Hands-On Experience with Industry-Standard Telecommunications Voice Technologies (Required)
• Experience Managing Enterprise-Grade Network Routing and Switching Infrastructure, including Cisco, Juniper, Aruba, or Comparable Technologies (Required)
• Hands-On Experience Configuring SIP Trunking, Session Border Controllers (SBCs), and Telecommunications Gateway Connections (Required)
• Experience Implementing and Maintaining Network Quality of Service (QoS) to Support Reliable Voice and Video Communications (Required)
• Associate Degree in Computer Science (Preferred)

• Full-Time
• Monday - Friday

• 8a - 4p, Join an award-winning health system committed to serving the healthcare needs of southern Middle Tennessee! Benefit-eligible positions include:

• Comprehensive Medical, Dental, and Vision plans
• Employer-paid life insurance
• Retirement savings plan with employer-matching
• Paid Time Off (PTO)
• Educational Assistance, Tuition Reimbursement and Student Loan Forgiveness
• Career advancement navigation opportunities
• Adoption assistance services
• Financial planning programs

Join Maury Regional Health as a Senior Telecom Engineer and bring your expertise in Cisco collaboration technologies, enterprise telecommunications, and network infrastructure to support reliable communication across our health system. Play a critical role in maintaining the voice and clinical communication systems that connect healthcare professionals, support patient safety, and ensure continuity of care while advancing our mission of delivering Clinical excellence. Compassionate care. Every patient. Every day.