Collibra L2 Support

eTeam Inc
United States
7 days ago
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Role details

Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source

Tech stack

Microsoft Access Airflow BigQuery Cloud Computing Cloud Storage Data Files Data Governance Data Security Identity and Access Management Python (Programming Language) Standard Sql SQL Databases
+10 more
Systems Integration User Provisioning Software Data Logging Google Cloud Enterprise Software Applications Collibra Google Bigquery Gsuite Marketplace Servicenow

Job description

  • Provide L2 operational and production support for the Collibra platform.
  • Troubleshoot issues related to Collibra application access, forms, workflows, Data Marketplace, and data access requests.
  • Investigate failed, stuck, or incorrectly routed requests and coordinate with appropriate teams for resolution.
  • Support users with Collibra access and data governance processes.
  • Troubleshoot Collibra integration and connectivity issues with Google Cloud Platform and other enterprise systems.
  • Analyze application and integration logs to identify root causes.
  • Escalate platform, infrastructure, or product issues to appropriate L3/vendor teams when required.
  • Maintain incident, problem, knowledge, and support documentation. Google Cloud Platform IAM & Access Management

  • Strong understanding and hands-on experience with Google Cloud IAM, including: o IAM roles and permissions o Predefined and custom roles o Users, groups, and service accounts o Resource-level IAM policies o Principle of least privilege

  • Investigate and resolve Google Cloud Platform authentication, authorization, and permission-related issues.
  • Analyze IAM policies to determine why users, groups, or service accounts are unable to access Google Cloud Platform resources.
  • Support user onboarding, offboarding, and access changes.
  • Work with application, security, governance, and data teams to provision appropriate access. BigQuery Data Access Controls

  • Hands-on experience supporting and administering Google BigQuery.
  • Implement, manage, and troubleshoot BigQuery Data Access Controls, including: o Fine-Grained Access Control (FGAC) o Row-Level Security (RLS) / Row Access Policies o Column-Level Security (CLS) o Policy Tags o Data Policies o Dataset and table-level access

  • Troubleshoot scenarios where users can access a BigQuery dataset or table but cannot access specific rows or sensitive columns.
  • Understand the relationship between Google Cloud Platform IAM, BigQuery permissions, Policy Tags, Data Policies, RLS, and CLS.
  • Support onboarding and offboarding of users and groups from data access policies.
  • Assist with periodic access reviews and remediation of incorrect or outdated access. Google Workspace & Group Management

  • Working knowledge of Google Workspace and Google Groups.
  • Create and manage: o User access groups o Application access groups o Data access groups

  • Add or remove users from appropriate groups based on approved access requests.
  • Understand how Google Groups are used for Google Cloud Platform IAM and BigQuery data access management.
  • Troubleshoot group membership and group-based access issues.
  • Support access provisioning and de-provisioning processes. Google Cloud Platform Platform & Operational Support Working knowledge and troubleshooting experience with key Google Cloud Platform services, including:

  • BigQuery
  • Cloud IAM
  • Cloud Run
  • Cloud Composer / Apache Airflow
  • Cloud Scheduler
  • Cloud Logging
  • Cloud Storage
  • Service Accounts

Requirements

  • Hands-on experience supporting Collibra in an enterprise environment. (Mandatory)
  • Experience with Collibra Data Governance, Data Marketplace, Edge, and/or Data Quality capabilities.
  • Understanding of data governance and data access approval workflows.
  • Experience with Collibra and Google Cloud Platform integrations.
  • Basic SQL and Python knowledge.
  • Experience writing and troubleshooting BigQuery SQL.
  • Strong understanding of Google Cloud Platform IAM concepts with hands-on IAM troubleshooting experience. (Mandatory)
  • Hands-on experience with Google BigQuery.
  • Experience implementing and managing BigQuery Data Access Controls, including FGAC, RLS, CLS, Policy Tags, and Data Policies.
  • Experience with Google Workspace / Google Groups for access management.
  • Working knowledge of Cloud Run, Cloud Composer/Airflow, Cloud Scheduler, and Cloud Logging.
  • Ability to troubleshoot user, group, service account, IAM, and data access issues.
  • Experience working in an L2 application/production support environment.
  • Familiarity with ITIL-based support processes and ticketing platforms such as ServiceNow.
  • Ability to analyze application and cloud logs and perform root-cause analysis.
  • Strong communication and coordination skills.

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