Collibra L2 Support
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Role details
Tech stack
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Job description
- Provide L2 operational and production support for the Collibra platform.
- Troubleshoot issues related to Collibra application access, forms, workflows, Data Marketplace, and data access requests.
- Investigate failed, stuck, or incorrectly routed requests and coordinate with appropriate teams for resolution.
- Support users with Collibra access and data governance processes.
- Troubleshoot Collibra integration and connectivity issues with Google Cloud Platform and other enterprise systems.
- Analyze application and integration logs to identify root causes.
- Escalate platform, infrastructure, or product issues to appropriate L3/vendor teams when required.
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Maintain incident, problem, knowledge, and support documentation. Google Cloud Platform IAM & Access Management
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Strong understanding and hands-on experience with Google Cloud IAM, including: o IAM roles and permissions o Predefined and custom roles o Users, groups, and service accounts o Resource-level IAM policies o Principle of least privilege
- Investigate and resolve Google Cloud Platform authentication, authorization, and permission-related issues.
- Analyze IAM policies to determine why users, groups, or service accounts are unable to access Google Cloud Platform resources.
- Support user onboarding, offboarding, and access changes.
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Work with application, security, governance, and data teams to provision appropriate access. BigQuery Data Access Controls
- Hands-on experience supporting and administering Google BigQuery.
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Implement, manage, and troubleshoot BigQuery Data Access Controls, including: o Fine-Grained Access Control (FGAC) o Row-Level Security (RLS) / Row Access Policies o Column-Level Security (CLS) o Policy Tags o Data Policies o Dataset and table-level access
- Troubleshoot scenarios where users can access a BigQuery dataset or table but cannot access specific rows or sensitive columns.
- Understand the relationship between Google Cloud Platform IAM, BigQuery permissions, Policy Tags, Data Policies, RLS, and CLS.
- Support onboarding and offboarding of users and groups from data access policies.
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Assist with periodic access reviews and remediation of incorrect or outdated access. Google Workspace & Group Management
- Working knowledge of Google Workspace and Google Groups.
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Create and manage: o User access groups o Application access groups o Data access groups
- Add or remove users from appropriate groups based on approved access requests.
- Understand how Google Groups are used for Google Cloud Platform IAM and BigQuery data access management.
- Troubleshoot group membership and group-based access issues.
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Support access provisioning and de-provisioning processes. Google Cloud Platform Platform & Operational Support Working knowledge and troubleshooting experience with key Google Cloud Platform services, including:
- BigQuery
- Cloud IAM
- Cloud Run
- Cloud Composer / Apache Airflow
- Cloud Scheduler
- Cloud Logging
- Cloud Storage
- Service Accounts
Requirements
- Hands-on experience supporting Collibra in an enterprise environment. (Mandatory)
- Experience with Collibra Data Governance, Data Marketplace, Edge, and/or Data Quality capabilities.
- Understanding of data governance and data access approval workflows.
- Experience with Collibra and Google Cloud Platform integrations.
- Basic SQL and Python knowledge.
- Experience writing and troubleshooting BigQuery SQL.
- Strong understanding of Google Cloud Platform IAM concepts with hands-on IAM troubleshooting experience. (Mandatory)
- Hands-on experience with Google BigQuery.
- Experience implementing and managing BigQuery Data Access Controls, including FGAC, RLS, CLS, Policy Tags, and Data Policies.
- Experience with Google Workspace / Google Groups for access management.
- Working knowledge of Cloud Run, Cloud Composer/Airflow, Cloud Scheduler, and Cloud Logging.
- Ability to troubleshoot user, group, service account, IAM, and data access issues.
- Experience working in an L2 application/production support environment.
- Familiarity with ITIL-based support processes and ticketing platforms such as ServiceNow.
- Ability to analyze application and cloud logs and perform root-cause analysis.
- Strong communication and coordination skills.
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