Assistant Manager - IT

This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates., The Information Technology Assistant Manager - leads and manages the day to day tasks for Line of Business and/or Enterprise G I S / C M M S Applications Group to achieve the level of service required to support the various departments, which includes staff responsible for some or all of the following functions: application development, maintenance and support; internet and intranet software platforms; enterprise content management; Geographical Information Systems; enterprise reporting; business process and technology integration, fleet visualization. Collaborate with other teams and vendors to implement changes, updates, and troubleshoot issues to find solutions. This role also prepares analysis and reports on active systems with a focus on managing a team of developers, ensuring the efficient and effective delivery of applications, and maintaining high standards of quality and performance., Participate in the development of policies, processes and procedures; actively interact and develop positive relationships with primary customers and suppliers. Responsible for providing support to the management and administration of the Applications Delivery function of the DWSD-IT unit. Assist to develop, design and implement project plans based on detailed requirements. Manage and motivate staff, promote effective teamwork, demonstrate continuous learning, and encourage innovation in others. Ensure the effective management of all assigned staff; develop training and developmental plans as necessary.

Actively review and assess DWSD business processes, work methods, equipment and software requirement to ensure the most effective and efficient practices are adopted. Participate in the development, recommendation, and administration of DWSD-IT operating and capital budgets for the unit. Follow security and safety policies and procedures in carrying out work duties. A valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain. Provide on the job training.

RELATED JOB FUNCTIONS: Assist other IT staff and team members as needed with overflow activities involving the support and maintenance of computers, printers, applications, databases, networks, servers, storage, and data center facilities, and the installation, decommissioning, and relocation of related IT equipment. Recommend changes in general administrative policies. Enforce established department policies and procedures. Address complaints and inquiries of an administrative nature. Perform related work duties as assigned., * Advanced spatial analysis, custom reporting, and troubleshooting web-based GIS or enterprise

system integrations

• Business and management principles involved in strategic and operational planning, resource

allocation, leadership techniques, service delivery, and coordination of people and resources

• Current applications architecture and data architecture practices; applications operations;

internal controls; performance monitoring and tuning; and systems upgrade

• Programming development languages and relational database management principals
• Concepts, practices and procedures (COBIT and ITIL), including Change Management,

Software/Systems Development Life Cycle for application development and management.

• Lead Data Governance & QA/QC: Help enforce data standards, maintain enterprise geodatabases, and

ensure metadata accuracy

• Demonstrate effective decision-making through innovation and results oriented leadership, the

ability to promote and foster teamwork, and establish and operate in an environment which provides the capacity for excellence; contribute to leadership planning and change

• Communicate both verbally and in writing at all levels of the organization, negotiate and

develop solid internal and external relationships

• Respond to internal or public inquiries and assist staff with spatial analysis; conduct

occasional site visits, GPS data collection, or physical inspections

• Contribute to leadership planning and change

ABILITY TO:

• Manage staff and utilize management experience gained through progressively more responsible

positions in the utility industry

• Prepare financial budgets and monitor expenditures for tasks
• Plan and build reliability and efficiencies into the organization to ensure uninterrupted

services

• Motivate, train, lead, and develop staff for improved performance and efficiency
• Display resourcefulness and initiative in performance of duties
• Effectively utilize appropriate security and safety equipment and procedures
• Communicate effectively, both verbally and in writing
• Understand and follow verbal and written instructions
• Establish and maintain effective working relationships with others
• Communicate frequently with team members and other units across the Department about process,

equipment or potential problems

• Develop proficiency in unit specific operations and software
• Maintain regular and reliable attendance
• Manage a multidisciplinary staff including employee relation issues
• Direct team activities or to work as a team member, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

This position requires the ability to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear see, and perform repetitive motions. Essential duties require the mental and/or physical ability to work in a standard office environment; read fine print on blueprints and display terminals; converse by telephone, two-way radio and in person using writing instruments, calculators, and personal computers; and strength to lift and carry up to 40 pounds. The work requires the ability to distinguish colors and to hear audible alarms. Incumbents may be subject to potentially hazardous physical conditions, atmospheric conditions, extreme temperatures, intense noise, and/or vehicle traffic.

Environmental Working Requirements: Work is performed in a plant, remote sites, office environment or other locations within the DWSD Service Area, with exposure to computer screens, working in team offices and closely with all staffing levels. Employees within this classification may be exposed to dust and electrical connections, and frequent work with computer equipment.

OTHER REQUIREMENTS Valid Michigan Driver’s License The ability to work irregular hours, to commute to DWSD facilities and work sites, and respond to after hour emergencies and on-call responses The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Employees in this class are required to undergo alcohol and drug screening and are subject to a criminal background investigation.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or

related discipline

• A minimum of two (2) years of leadership and operational experience gained through progressively

more responsible positions

• Professional Accreditation in related functional field preferred
• Work experience in the utility industry preferred, * Completion of thirty (30) years of service;

• At age sixty (60) if you have at least ten (10) years of service, or

• At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
• An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.