Application Analyst

PlanIT Group is seeking an Application Analyst for our Federal customer in the Washington, DC area. The ideal candidate will review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise., Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Duties:

• Provide Application Analyst Support in support of a Point-of-Sale enterprise application.
• Provide business technical support of a mission critical enterprise application, in handling maintenance/expansion projects, including bi-annual price change updates.
• Coordinated day-to-day Project Management tasks of ServiceNow Management Tool (Incident, Problem, Knowledge, Change) including SOX Compliance documentation in (SIA, Release) TSLC Artifacts Library.
• Lead activities of Software Developers in analyzing, documenting, providing technical support of application troubleshooting and incident resolution listed in ServiceNow.
• Coordinate day-to-day tasks to analyze transactional data, technical support issues, data files, credit/debit transactions, leverage knowledgebase to resolve incidents, implement solutions, develop structured job aids, and develop customer service relationships with 3rd party vendors.
• Performed SQL Queries (selects, updates, and deletes), data manipulation, transaction locking techniques, table definitions, and use of indexes.
• Provide deliverable/task estimation for effort (work) and duration of project.
• Provide functional expertise during SDLC AGILE development and testing of maintenance or code configuration changes.
• Assist with software deployments by configuring application customizations, design, or script application testing principles, recreate system failures, and able to analyze application faults and system logs.
• Support maintenance releases for services and technology solutions to be operable in the Postal Service Technical Environment; maintenance releases included hardware, software, network, and database management system (DBMS) upgrades.
• Review user requirements documentation; assisted in development of test plans; developed test data used in performing tests; and transformed test plans into test scripts.

Analysis Skills, Analysis Skills, Customer/Client Research, Business Strategy, Requirements Management, Needs Assessment, Business Support, Enterprise Applications, Enterprise Sales, Technical Support, * In-depth knowledge of ALM Tool to create and track defects, business case to write AGILE Stories, submit business proposals for ITIL continual process improvements.

• Familiarity of .Net framework, XML, C#, MS Visual Studio, Networking, Security, POS Hardware, Microsoft System Internal, NCR Peripheral, VMware.
• Knowledge of Agile Methodology practices
• Business level of organizational, analytical, reasoning, and problem-solving skills.
• SDLC Artifacts,
• ServiceNow,
• ALM,
• VersionOne,
• System Testing

Additional Required Skills/Experience:

• Minimum of 10-12 years’ experience, in technology or software development preferred.

o A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.

o Typically performs all functional duties independently.

o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

Additional Provisions:

• Must be able to obtain a Position of Public Trust Clearance
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident only.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)