Assistant Director Shared Infrastructure (Hybrid) - WashU IT

Provide analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area. This position also participates in management discussions, planning, and assisting in the development of strategic plans at functional level., * Coordinate the service delivery for assigned Shared Infrastructure Functional Areal.

• Primary functions include: o Provide solution engineering, process analysis and system design of systems. o Manage projects and system support including supervision of personnel. o Ensure data integrity and security of these systems. o Participate in management discussions and planning at the department level to ensure that adequate resources are available to meet business requirements. o Provide new programming as needed to keep projects on target.

• Provide leadership and recruitment and development of professional staff and ongoing evaluation to include resource allocations and organizational of staffing.
• Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones.
• Recruit and develop professional staff and ongoing evaluation. Perform other duties as assigned. *, Leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support across approximately 30,000 Windows and 5,000 macOS devices university-wide. This role owns the strategic direction of endpoint management tooling - including our transition from MECM to Microsoft Intune - and ensures the university’s patching, deployment, and OS lifecycle processes meet evolving security and compliance demands.

Core responsibilities:

• Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies
• Own large-scale OS and application deployment strategy across Mac and Windows platforms, including complex task sequence and image-based build design
• Direct patch management and security update deployment for OS and third-party applications, with accountability to vulnerability remediation SLAs
• Lead escalation management, coordinating engineering resources to resolve complex, high-impact technical issues
• Supervise, coach, and develop technical staff; own hiring, performance management, and career growth for the team
• Build and maintain relationships with customers, technicians, analysts, and specialists to advocate for endpoint services and represent the team’s roadmap
• Maintain system documentation and governance standards for endpoint infrastructure

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications /Professional Licenses : No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (6 Years)

Skills: Not Applicable

Driver’s License: A driver’s license is not required for this position., Master’s degree

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Business Analysis, Business Information Systems, Business Solutions, Communication, Computer Programming, Enterprise System Implementations, Goal Attainment, People Management, Prioritization, Project Administration, Resource Planning, Sound Judgment, Technical Savvy, Time Management

Base pay is commensurate with experience., Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.