Systems Support - REMOTE
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Role details
Tech stack
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Job description
- Serves as primary technical liaison for manufacturing execution and shop floor management systems in aerospace and defense manufacturing environments.
- Provides real-time production support for MES and SAP SFM modules, performance, and data integrity across production shifts.
- Acts as escalation focal point for production anomalies and uses systematic troubleshooting to isolate root causes affecting shop floor workflows, material flow, resource allocation, and genealogy tracking.
- Leads or participates in cross-functional root cause analysis for production downtime, quality deviations, system errors, and data discrepancies.
- Documents findings and corrective action plans in compliance with AS9100 and ITAR standards.
- Assists with system upgrades, patches, parameter changes, and workflow optimizations within MES and SAP SFM.
- Ensures accurate capture of production transactions, labor reporting, material consumption, and traceability data.
- Generates and validates daily or weekly operational reports for production management and continuous improvement initiatives.
- Partners with production supervisors, industrial engineers, quality assurance, IT, and platform teams to resolve system-enabled process gaps and support lean manufacturing initiatives.
- Provides end-user support and guidance to shop floor operators, leads, and engineers on MES and SAP SFM interfaces, workflows, and data entry protocols.
Requirements
Systems Administration/Management, Systems Administration/Management, Aerospace and Defense, Recruiting/Staffing Agency, United States Citizen, Regulations, Manufacturing, Machining, Production Support, SAP, * Must be a U.S. Person (as defined by ITAR).
- Experience with SAP SFM and SAP ERP modules.
- Strong working knowledge of manufacturing data models, shop floor signaling, work order management, and material traceability.
- Proficiency in SQL for diagnostics and reporting.
- Proficiency in scripting with Python or VBA for diagnostics and reporting.
- Experience with data visualization tools for diagnostics and reporting.
- Familiarity with integration frameworks such as OPC-UA, REST APIs, or MQTT connecting MES to PLCs, ERP, and MOM systems.
- Experience providing real-time production support for MES and SAP SFM during production shifts.
- Experience leading or participating in root cause analysis for production downtime, quality deviations, system errors, or data discrepancies., Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. § 1324b(a)(3)) to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
About the company
The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers, we connect professionals with career opportunities to grow and excel in aviation, aerospace, and defense.
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