INFORMATION TECHNOLOGY SYSTEM ADMINISTRATOR

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Functional Statement

Under the general supervision of the Information Technology Operations Team Lead, the System Administrator is responsible for administering and maintaining the agency’s IT infrastructure and cloud services. This role ensures the stability, security, and performance of core systems including servers, networks, storage, and enterprise applications. The position focuses on proactive system management, administration of enterprise platforms, and collaboration with Executive Staff, Agency Directors, Chief Information Officer, Deputy CIO and vendors on specialized technologies.

Essential Function 1

Manage and support Microsoft Exchange Online and network settings, IIS, Microsoft Teams calling, Active Directory/Entra ID, DNS (internal and external), DHCP, Radius, ticketing system, network appliances (access points, switches), server firmware and operating system, Nutanix clusters, VMware, Group Policy Object (GPO), Cisco Meraki dashboard, Citrix NetScaler, VPN, Storage Area Network (SAN) File Transfer Protocol (FTP), M365 administration including Microsoft Co-Pilot, Domain Controllers, monitoring services. Azure cloud environment. Serve as subject matter expert on infrastructure monitoring software.

Essential Function 2

Administer and maintain firewall. Manages firewall rule sets, policies, and segmentation for both cloud and on-premises environments. Reviews rules for compliance, monitors traffic logs, assists with security incident response, and ensures configurations follow agency’s Information Security department’s policy and standards. Creates any new access control policies needed on switches. Investigates, troubleshoots and repairs any website issues including working with Information Security Team and website hosting vendor Cloudflare.

Essential Function 3

Directly responsible for installing, upgrading virtual servers with latest operating system and creating new virtual servers. Maintains virtual templates, configure virtual networks, playbooks and baselines. Assist IT Operations Team Lead with technical and vendor issues serve as point of contact for Level II techs to help resolve complex issues.

Essential Function 4

Works with Department of Innovation and Technology (DoIT) to resolve routing and connection issues with the State Board of Elections and its customers. Perform other duties as required or assigned which are reasonably within the scope of duties enumerated above. Work with IT Operations Team Lead assisting with Voter Registration department with vendor needs and support calls.

Essential Function 5

Assists with inventory tracking and surplus, maintains agency’s new smart boards/telepresence devices (Teams Webinar, Teams Town Hall) install, configure, and troubleshoot file shares/services, assist with vulnerability mitigation, create and maintain any new or existing documentation or infrastructure diagrams., Assist Deputy CIO and DBA with maintaining SQL server access and SQL connections. Troubleshoots server OS issues, server hardware issues, application connectivity issues from above tier 2 level. Assists with maintaining and documenting SQL HA/Failover cluster. Maintains the connection used for data sharing with the Secretary of State. Troubleshoots email issues while in a hybrid state.

Requires knowledge, skill, and mental development equivalent to completion of four years of college supplemented by five years of professional experience as a system administrator in a Microsoft Azure Hybrid environment or fully converted Azure Cloud Environment and managing Office 365 Tenant., Requires ability to establish and maintain effective working relationships with agency officials, associates, vendors, clients, and election authorities., Requires ability to coordinate the activities of lower-level technical staff to achieve desired results., Requires knowledge and experience in the use of managing and maintaining Windows 11, IOS, SQL Server, Windows Server 2019 and above, knowledge of network setup, maintenance, security (firewalls), and common services like DNS, DHCP, and VPNs., Experience with Microsoft Azure, Office 365, Microsoft Teams Calling and Google Cloud technologies., Ability to write scripts and code (e.g., PowerShell, Power Automate or low code technology)., Understanding and maintenance of computer hardware components Dell, Lenovo, HP Printers, Surface Pro, iPads, Cisco and Meraki network switches, access points., Ability to implement security best practices, monitoring for threats, and patch management., Manage user permissions, account and group policy management within Active Directory., Familiarity with virtual technologies (VMware, Azure Virtual environment, etc), Soft Skills - Problem solving, well honed multi-tasking and communications skills, impeccable time management and documentation skills and exceptional customer service and follow up skills.

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13 paid holidays per year
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program - voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility