Information Technology Manager

· Assist in operating and maintaining the local IT infrastructure. Updating software and systems, maintaining user accounts.

· Assist in maintaining WordPress websites. Verify sites are operating correctly, removing outdated themes and plugins. Applying updates as needed. Working with clients on building their website.

· New staff onboarding support, including profile creation, workstation setup, and training.

· Managing the phone system. Add/Remove users, load recordings for holidays or general greetings. Upload any on-hold message/music as needed. Managing the phone system schedule. Troubleshoot/replace problem phones.

· Oversee the process of the online conference workshop RFP process, including the database prep. This included the preparation and any training and assistance needed.

· Manage the inventory of all technology equipment of PSATS. Assist with replacing hardware as needed for PSATS AV equipment.

· Prepare and deploy equipment for events as needed.

· Provide support for PSATS in the areas of hardware, software, and other technologies of the Technology Group of PSATS.

· Work with the Director on many other projects dealing with Microsoft Dynamics, Power Automate, and Power BI.

· Assist others within the Technology Group and within PSATS, as directed

Any combination of education and experience that indicates possession of the skills, knowledge, and abilities listed below. An example of acceptable qualifications for this position is completion of an associate’s degree in a related field, plus one to three years of experience in the field of training or a related area.

Competencies Required By the Job

• Proficiency in technical support, software troubleshooting, and computer management.
• Strong knowledge of Microsoft Office applications and Microsoft operating systems.

· Thorough knowledge of a digital phone system

· Thorough knowledge of IT operations.

· Thorough knowledge of office practices and procedures.

· Thorough knowledge of WordPress

· Proficient skills in computer hardware and software

· Ability to respond effectively to the needs of customers.

· Ability to organize and be flexible with work to accommodate shifting priorities.

· Ability to work from established objectives to develop, plan and execute a course of action.

· Ability to post accurate information to the record.

· Ability to establish and maintain record-keeping systems.

· Ability to develop relationships with others through effective listening and speaking.

· Ability to work effectively as a member of a team.

· Ability to share ideas and adjust work to assist others with meeting deadlines.

· Ability to solve problems as situations arise.

· Ability to demonstrate tact, patience, and courtesy with internal and external customers.

Working Condition

· Work is performed in a normal office environment with frequent interruptions.

Physical requirements

Incumbent may be required to stand for periods of time, lift objects up to 50lbs on a regular basis and do repetitive tasks.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance