Data Operations Analyst

Github Tooling Grafana Fallback Dashboard Operations Leadership Kubernetes Nearshoring Communication Change Control Data Ingestion API Throttling Microsoft Azure Azure Cosmos DB Diagnostic Tools Technical Support Incident Response Business Valuation Workflow Management Software Development Full Stack Development Distributed Data Store Business Transformation Authorization (Computing) SQL (Programming Language) Product Family Engineering Java (Programming Language) Extract Transform Load (ETL) Continuous Improvement Process Troubleshooting (Problem Solving) Activities Of Daily Living (ADLs), We are seeking an experienced Data Platform Operations Analyst to support production operations across the Entity

Database (EDB) platform: Vault, KEL, large-scale data ingestion, ETL processing, Azure Cosmos DB, and downstream entity

data services.

The role focuses on monitoring, incident response, troubleshooting, and approved operational recovery, with particular

emphasis on production Cosmos DB ingestion and ETL workflows. Working with the EDB Operations Functional Lead

and engineering teams, the analyst will use established tooling and runbooks to keep services operating reliably and

escalate issues requiring deeper engineering expertise.

This is an L1 production operations role, not a software development or infrastructure engineering position.

Key Responsibilities

Production Monitoring & Incident Response

Monitor Vault, KEL, Cosmos DB, and ingestion pipelines using Grafana and engineering-provided tools; perform routine

daily health checks.

Identify stalled or failed jobs and investigate application errors, Cosmos RU usage, HTTP 429 throttling, latency, and

ingestion failures.

Respond to Grafana IRM incidents: triage, document, execute approved recovery procedures, and escalate when

necessary.

Support major and critical incidents under engineering or Ops leadership, including execution of explicitly directed

recovery steps.

Operational Execution

Execute authorized retries, workflow restarts, dataset promotions, and other clearly defined production service requests.

Deploy approved application images through established pipelines and perform post-deployment health checks.

Track operational work through GitHub Issues, Grafana IRM, and existing auditable execution records; follow change

and authorization controls.

Coordination & Continuous Improvement

Coordinate routine incidents with Vault engineering, KEL engineering, SRE, and the Operations Functional Lead; provide

concise internal status updates.

Maintain incident notes, daily operational summaries, and follow-the-sun regional handoffs.

Identify recurring failures and trends; escalate findings and create actionable GitHub Issues for engineering.

Maintain operational checklists, troubleshooting guides, and known-issue documentation. Engineering approves changes

to technical recovery procedures., US fallback: If a suitable nearshore hire cannot be found, candidates in Dayton and surrounding areas, including Cincinnati

and Columbus, may be considered for a hybrid role with required Dayton office attendance.

The analyst participates in a 24/5 global follow-the-sun model across the Americas, India, and East Asia, plus rotating

weekend on-call during US business hours for major and critical incidents routed through Grafana IRM. Routine noncritical

issues generally wait for staffed weekday operations.

Operational autonomy expands through competency-based onboarding: from monitoring and guided execution to

independent routine recovery and limited, engineering-directed advanced operations. Engineering retains technical

3+ years in production application support, data platform operations, ETL operations, or related technical operations.

Hands-on production Azure Cosmos DB support, including monitoring and troubleshooting ingestion failures, RU

consumption, HTTP 429 throttling, and recovery procedures.

Production ETL/data ingestion operations, including batch workflows, job failures, retries, recovery, and

upstream/downstream dependencies.

Understanding of distributed data-processing behavior, including throughput constraints, throttling, retries, and error

handling.

Experience using dashboards, application logs, and diagnostic tools to investigate production incidents.

Familiarity with incident triage, escalation, production change controls, and operational documentation.

Strong communication, organization, and troubleshooting judgment; ability to work independently within approved

operational procedures.

Skills

Operations analysis, Azure Cosmos DB, ETL, High-volume or business-critical Cosmos DB ingestion experience.

Experience supporting Java-based enterprise or batch applications, including analysis of exceptions and runtime errors.

Grafana, Grafana IRM, GitHub Issues, GitHub Actions, or comparable monitoring and workflow tools.

Azure, AKS, ADLS, Kubernetes, SQL, or KQL familiarity; deep platform engineering knowledge is not required.

Experience with approved production deployments and geographically distributed support teams., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.