Epic Cupid Analyst

The Epic Cupid Analyst is responsible for the design, configuration, build, implementation, optimization, and ongoing support of Epic applications that enhance clinical, financial, and operational workflows across the healthcare organization. This role serves as a key liaison between business stakeholders, clinical teams, and technical resources to ensure technology solutions align with organizational objectives, regulatory requirements, and best practices for patient care and operational excellence. Working closely with operational leaders, project managers, end users, architects, technical leads, and engineers, the Epic Cupid Analyst translates business and clinical requirements into effective Epic system configurations, integrations, workflows, reporting solutions, and training programs. The role is accountable for maintaining the integrity, security, and reliability of supported applications while ensuring compliance with established Service Level Agreements (SLAs), regulatory standards, and organizational policies. The Epic Cupid Analyst provides advanced technical and functional expertise throughout the application build and lifecycle, including requirements analysis, system design, build, testing, training, implementation, optimization, maintenance, and issue resolution. This individual leads process improvement initiatives, supports application governance activities, and drives the adoption of best practices for Epic and integrated third-party applications. The position requires a strong understanding of healthcare operations, Epic application functionality, system integration, project delivery methodologies, and change management principles. Success in this role depends on the ability to collaborate across multidisciplinary teams, manage complex projects, and deliver innovative technology solutions that support high-quality patient care, efficient revenue cycle performance, and organizational goals. Core Responsibilities

• System Build & Configuration: Design, build, customize, and maintain settings within Epic Cupid module.
• Workflow Analysis & Validation: Partner with clinicians, department managers, project managers, Epic representatives, and revenue cycle stakeholders to conduct workflow validation sessions, translating operational needs into system build.
• Testing & Quality Assurance: Execute application, integration, and regression testing across modules and third-party systems before moving builds to production environments.
• Go-Live & Stabilization Support: Provide on-site “at-the-elbow” support during go-live events, triage user tickets, and resolve critical workflow or claim-edit backlogs.
• Liaison & Communication: Coordinate with Epic representatives (Technical Services), vendor teams, project managers, operational stakeholders, and internal change-control boards to track project milestones and compliance.
• Documentation & Training: Create build documentation, knowledge-transfer guides, and assist with end-user training and mentoring junior team members.

• Education: Bachelor’s degree in Healthcare IT, Computer Science, Nursing, or a related field (or equivalent operational healthcare experience) preferred. High School Diploma required.
• Certification: Active certification in Epic Cupid is required.
• Experience: Direct experience participating in full-lifecycle EHR/Epic implementations and upgrades.

• Technical & Soft Skills: o Strong knowledge of clinical, outpatient, or revenue-cycle workflows related to the cath lab. o Device integration experience is preferred. o Experience working with third-party systems and registries is preferred. o Problem-solving and issue-triage abilities under tight project deadlines. o Clear communication skills to bridge technical system details for non-technical clinical staff.

• Logistics: o Ability to travel is required. Local candidates preferred. o Onsite required throughout the implementation lifecycle. Remote work may be arranged on a case-by-case basis, depending on department need. o On-site for go-live required. o Valid driver’s license required.