IT Support Technician

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

• Provide first-line IT support across the production site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Provide practical technical assistance to colleagues across different departments
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
• Set up new user accounts, permissions and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain accurate IT asset registers, equipment inventories and documentation
• Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
• Assist with routine maintenance, software updates and system improvements
• Support network connectivity, switches, Wi-Fi and general networking issues
• Help maintain IT security standards and promote cybersecurity awareness
• Support the implementation of IT policies and good security practices
• Identify potential IT risks and escalate issues where necessary
• Liaise with Head Office IT teams and external service providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users across multiple locations where appropriate

• A practical and hands-on approach to IT support
• Good technical troubleshooting and problem-solving skills
• An approachable manner with the ability to support colleagues across different departments
• Ability to work independently and as part of a wider IT team
• Willingness to travel occasionally to the Hemel Hempstead office

Essential

• Previous experience in an IT Support Technician or similar technical support role
• Good working knowledge of Microsoft 365 and Windows environments
• Experience diagnosing and resolving hardware, software and connectivity issues
• Experience installing, configuring and maintaining IT equipment
• Good communication and customer service skills

Desirable

• Experience supporting macOS environments
• Knowledge of network infrastructure, switches and Wi-Fi
• Experience with MRP/ERP systems
• Knowledge of cyber security practices and IT asset management
• Experience working within a manufacturing or production environment

At Muraspec, we believe in creating more than beautiful spaces we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.