Product Support Specialist

We are a growing, privately owned, consumer goods company who manufacture many items for one of the largest outdoor sporting goods retailers in the world! This position requires answering phone calls that primarily pertain to product questions and replacement parts/warranty calls.

We are looking for a well-organized, results driven person to join our customer service team. In this role, you will be responsible for insuring that customer questions and product issues are addressed in a timely and appropriate fashion. You should be able to perform well in a busy office environment and be able to manage your responsibilities despite many interruptions.

Primary Job Responsibilities:

• Answer and log incoming customer calls from a call center group
• Answer questions and provide request support via phone
• Assist with processing customer warranties
• Record Return Merchandise Authorizations (RMA’s) for customers
• Assisting End User/Retail Customers with issues, questions, etc. on products

Do you have experience in Microsoft Excel?, Do you like the outdoors?? Are you passionate about hunting, fishing, and camping?? If so, we have the perfect job for you!!, * Strong team player

• Strong problem solving skills and a proven record of overcoming obstacles to meet goals
• Good organizational skills
• Flexibility/Adaptability
• Strong communication skills
• Ability to make sound, timely decisions and recommendations
• Ability to work with moderate supervision
• Strong math and analytical skills
• Ability to multitask
• Knowledge of computerized inventory and shipping systems a plus
• Experience using QuickBooks, Microsoft Word, and Excel preferred
• Hunting/Fishing experience preferred

If you possess the above skills and attributes and are a quick learner who can meet deadlines with minimum supervision, we encourage you to apply. Please include a cover letter highlighting how your prior experiences will translate into success in this position and indicate whether you are available to work part or full-time.

Job Type: Full-time

Pulled from the full job description

• Paid training
• On-the-job training
• Health insurance
• Paid time off
• Dental insurance, * Dental insurance
• Health insurance
• On-the-job training
• Paid time off