Network Engineer / Technology Consultant

You will be supporting complex network environments in highly regulated industries, serving as the first point of contact to customer incidents, covering a breadth of networking technology stacks, and owning cases from inception through to resolution.

This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You’ll work alongside an experienced team of network engineers at a growing IT consultancy., You will be involved in:

• Providing network support, troubleshooting, and implementation support within Cisco networking environments.
• Triaging and resolving cases raised by customers within defined SLAs.
• Building an understanding of each customer’s network environment to enable faster, more accurate fault diagnosis.
• Communicating regularly with customers to keep them updated on case progress.
• Following escalation processes where appropriate, with clear and well-documented notes/updates.
• Maintaining and improving knowledge articles, processes and procedures, and the tooling used to deliver the service.
• Identifying recurring issues and feeding them into problem management and service improvement.

• Active DV clearance.
• Able to work on site in Farnborough, 5 days per week.
• Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands-on experience.
• Good understanding of routing, switching and secure network environments.
• Experience in an IT service desk, network support or similar role.
• Familiarity with an ITSM tool such as ServiceNow or Jira Service Management.
• Clear communicator with a methodical approach to troubleshooting.

Desirable Experience

• Experience with technologies from across the Cisco product portfolio.
• Experience in defence, government or other high-assurance, highly regulated environments.
• Experience supporting complex enterprise or managed service networks.

Interested?

Tektora are looking to speak with DV Cleared Network Engineers and Technology Consultants who are open to permanent opportunities and keen to develop further across Cisco networking and secure network support.