Manager, Lead Specialist, ServiceNow Solution Architect

• Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives.
• Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications.
• Develop and maintain detailed architectural diagrams, design documents, and technical specifications.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards.
• Perform code reviews and ensure the quality and performance of ServiceNow solutions.
• Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies.
• Troubleshoot and resolve technical issues related to ServiceNow solutions.
• Stay current with the latest ServiceNow features, updates, and best practices.
• Contribute to the development and maintenance of ServiceNow’s roadmap and strategy.
• Mentor and guide junior team members.
• Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance.
• Ensure solutions are scalable, reliable, and maintainable.
• Adhere to IT governance and security policies.
• Proactively identify and mitigate potential risks.
• Contribute to the continuous improvement of ServiceNow processes and procedures.

Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work.

The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow’s capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform., * Certified ServiceNow Administrator (CSA) or equivalent

• Excellent written and verbal communication, interpersonal, and presentation skills. The ability to clearly articulate complex technical information to both technical and non-technical audiences is essential.
• Strong ServiceNow experience as an architect.
• A proven track record of leading complex solution designs, delivering out-of-the-box applications as well as custom application design and complex integrations.
• Deep understanding of ServiceNow’s architecture, modules, and best practices.
• Experience with ServiceNow’s various modules, including ITSM, ITBM, CSM, HRSD, and ITOM.
• Experience with ServiceNow’s scripting languages (e.g., JavaScript, GlideRecord).
• Experience with API integrations and other integration technologies.
• Experience with Agile development methodologies.
• Solid understanding of general IT and Software Delivery Best Practices, including but not limited to:
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Excellent Word, Excel, Visio and PowerPoint skills.

Beneficial:

• Certified Master Architect (CMA)/Certified Technical Architect (CTA) or equivalent.
• Implementation Specialist Certification or Equivalent: Two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM)
• Certification in non-ServiceNow Enterprise platform technologies (Azure, AWS, M365 etc).
• ServiceNow Developer experience is beneficial but not essential.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable.” - Deloitte employee

Our hybrid working policy

You’ll be based in Birmingham, Manchester, or Milton Keynes with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.