IT Support Engineer

We’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices., * Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one

• Every leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close
• Access is recorded and auditable, so it’s always clear who has access to what and who approved it
• Devices stay patched, compliant and accurately tracked in the asset register
• Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves
• You grow into Power Automate, building the workflows that take repetitive work off the queue for good

We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:

Essential:

• 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters
• Day-to-day experience working from a ticketing system (we use Jira, but any platform counts)
• Hands-on Microsoft 365 administration, including SharePoint and Teams
• A disciplined approach to documenting access and keeping records audit-ready
• Able to work from our London office on a hybrid basis

Nice to Have:

• Familiarity with PowerShell or Power Automate (we’ll help you build these skills)
• SaaS administration experience across tools like Jira, Confluence, Slack or Zoom
• Experience supporting users across more than one office or country, ideally in a scale-up

• Competitive salary and annual discretionary bonus scheme
• Employee wellbeing benefits
• 25 days holiday, plus public holidays
• Private Medical Insurance
• Enhanced Pension Scheme
• Flexible working arrangements (remote or hybrid, depending on role and location)
• Real ownership and autonomy - the trust to take initiative and experiment
• Visible, meaningful impact as we scale
• Clear career progression in a high-growth company
• A collaborative, international culture built on trust, transparency, and ownership
• The chance to help shape NexGen Cloud’s team, culture, and future