Information Technology Analyst III

Production Support and Application Reliability

• Investigate, troubleshoot, and resolve production incidents affecting business-critical applications, including application, database, integration, configuration, and performance issues.
• Take ownership of assigned incidents from initial assessment through resolution, including root-cause analysis, corrective actions, validation, documentation, and stakeholder communication.
• Analyze application logs, exceptions, database activity, and system behavior to identify and resolve technical problems.
• Identify recurring issues and implement or recommend permanent solutions to improve application reliability and reduce future incidents.
• Work with database, infrastructure, security, and other technical teams when issues extend beyond the application layer.

Application Development and Maintenance

• Maintain, enhance, and troubleshoot existing business-critical applications developed using .NET Framework, ASP.NET Web Forms, VB.NET, C#, SQL Server, and related technologies.
• Analyze application code, databases, interfaces, and business rules to identify defects, investigate technical problems, and implement effective solutions.

Collaboration and Technical Contribution

• Work collaboratively with application developers, business analysts, database administrators, infrastructure teams, security teams, vendors, and end users to resolve technical issues and deliver application improvements.
• Provide technical assistance and guidance to team members when troubleshooting complex application issues or implementing technical solutions.
• Balance production-support responsibilities with planned development, maintenance, and modernization activities.

Additional experience a plus:

Preference will be given to qualified candidates who are proficient in most of the following areas:

• C# and the Microsoft .NET technology stack, including maintaining existing .NET Framework applications, ASP.NET Web Forms, ASP.NET MVC, Web API, or comparable server-side web-development technologies.
• Application debugging, troubleshooting, production incident investigation, and root-cause analysis.
• Relational databases and database design concepts, REST APIs, WCF, or comparable application integration technologies, IIS-hosted applications and application deployment concepts and HTML, CSS, JavaScript, jQuery, or comparable front-end technologies.
• Visual Studio and Git, TFVC, or comparable source-control tools.
• Secure application-development practices and fundamental authentication and authorization concepts.
• Technical documentation and operational-support procedures.

Strong experience developing, maintaining, and supporting Microsoft-based web applications is essential.

The State of Connecticut Judicial Branch is seeking a .NET Application Developer and Production Support Engineer (Information Technology Analyst III) for the Information Technology Division, Application Development and Support Unit. Qualified applicants will possess experience in the specific functional area of software development.

This position plays an important role in supporting, maintaining, enhancing, and modernizing secure, reliable, and mission-critical business applications. Production support is a primary responsibility and includes independently investigating complex application issues, including technical troubleshooting efforts, performing root-cause analysis, coordinating incident resolution, and implementing sustainable corrective solutions. In addition to hands-on application development and production support, the successful candidate will provide technical guidance to team members.

The ideal candidate combines strong .NET development and SQL Server skills with demonstrated production support experience, sound technical judgment, and the ability to work across application, database, integration, and infrastructure environments. The selected candidate will be comfortable taking ownership of complex technical problems while collaborating with other technical teams and business stakeholders to ensure the continued reliability of critical applications., * Strong analytical, troubleshooting, and problem-solving skills.

• A high level of ownership, accountability, and initiative when resolving production issues.
• The ability to work independently and make sound technical decisions in time-sensitive situations.
• The ability to investigate unfamiliar applications and complex technical problems systematically.
• The ability to manage competing priorities in a mission-critical environment.
• The ability to understand business processes and translate requirements into effective technical solutions.
• A proactive approach to identifying recurring problems and recommending improvements.
• The ability to document technical information clearly and consistently.

Upon hire, hybrid remote work may be available., General Experience: Eight (8) years of experience in information technology (IT), programming, systems/software development or another IT related field with a concentration in the specific area of the position being applied for.

Special Experience: One (1) year of the General Experience must have been at the advanced working level with responsibility for performing a full range of moderately complex technical support functions as highlighted in one of functional area(s) listed above.

Substitutions Allowed:

1) College training in management information systems, computer science, electrical engineering or related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelors degree.

2) A Masters degree in management information systems, computer science, electrical engineering or related area may be substituted for one (1) additional year of the General Experience

3) Relevant certification in management information systems, computer science, electrical engineering, project management or related area may be substituted for up to six (6) months of the general experience.

SPECIAL REQUIREMENT: Incumbents may be required to travel within the State in the course of their daily work.

Salary Range: $111,858 - $148,027/year plus State of Connecticut benefits. New employees begin at the minimum. The starting salary for existing state employees may be higher than the minimum, in accordance with existing Judicial Branch policy.

The State of Connecticut Judicial Branch offers its employees a top notch array of health and retirement benefits including but not limited to: paid holidays, vacation, sick and personal leave, group life insurance, 457 Deferred Compensation, voluntary flexible spending account programs, discounted auto and home insurance policies and long and short term disability.