Desktop Support Specialist

We are seeking a Desktop Support Technician to provide hands-on and remote technical support for end users in a large enterprise environment. This individual will be responsible for troubleshooting hardware, software, operating system, and connectivity issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows environments, mobile devices, Microsoft 365 technologies, and enterprise endpoint management tools., * Provide desktop and end-user support for hardware, software, operating systems, and peripheral devices.

• Diagnose, troubleshoot, and resolve technical issues involving Windows workstations, mobile devices, and enterprise applications.
• Support users remotely using approved remote access and support tools.
• Take ownership of assigned tickets and ensure timely resolution in accordance with established SLAs.
• Escalate complex issues to senior support team members and collaborate on advanced troubleshooting efforts.
• Document incidents, troubleshooting steps, resolutions, and customer interactions within the ticketing system.
• Assist with workstation deployments, upgrades, device replacements, and lifecycle management activities.
• Perform system imaging, deployment, and configuration using SCCM and PXE boot technologies.
• Support user account administration within Active Directory and Azure AD environments.
• Troubleshoot Office 365 application issues including Outlook, Teams, OneDrive, and related services.
• Assist with mobile device support and device management for iOS platforms.
• Collaborate with IT leadership and team members to improve support processes and service delivery.
• Create and maintain knowledge base articles and technical documentation.
• Participate in project-based IT initiatives and technology rollouts.
• Provide after-hours and on-call support as required., * Desktop Support / End User Support
• Windows 10 & Windows 11
• Microsoft 365 / Office 365
• Active Directory & Azure AD
• SCCM / MECM
• iOS Support
• Hardware & Software Troubleshooting
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• System Imaging & Deployment
• Customer Service and Ticket Management

Device Setup Communication Microsoft 365 System Imaging Booting (BIOS) Microsoft Azure Desktop Support Microsoft Teams Customer Service Active Directory CompTIA Network+ Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Device Management Business Valuation Service Management Endpoint Management Software Deployment Lifecycle Management Microsoft Windows 10 Remote Access Systems Full Stack Development Azure Active Directory Technical Documentation Wireless Communications Business Transformation Hardware Troubleshooting Remote Technical Support End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Information Technology Infrastructure Library

At least 3 years, * 3+ years of Desktop Support, Technical Support, Help Desk, or End User Support experience in an enterprise environment.

• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Experience troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Hands-on experience supporting and managing iOS devices.
• Working knowledge of Active Directory, Azure AD (Entra ID), and Office 365 administration.
• Experience with SCCM/MECM for software deployment, device management, and operating system imaging.
• Familiarity with PXE booting and workstation deployment processes.
• Strong understanding of hardware troubleshooting, device configuration, and peripheral support.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Strong communication skills with the ability to support users at all levels of the organization., * Experience supporting large enterprise environments.
• Exposure to ITIL-based service management practices.
• Experience creating technical documentation and knowledge articles.
• Familiarity with endpoint management and device lifecycle processes.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, or equivalent are a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.