Help Desk - Tier II

Provide 100% onsite Help Desk support for SDDC NIPRNET and SIPRNET customers Troubleshoot, diagnose, and resolve workstation and peripheral hardware/software issues Configure, maintain, and troubleshoot desktop platforms Perform workstation upgrades, imaging, setup, and installations Replace workstations and peripheral equipment as needed Establish and maintain a knowledge database documenting service requests, problems, and resolutions Maintain documentation supporting SDDC Brigade, Battalion, and Detachment-level customers Provide the required Knowledge Database to the Government monthly Ensure problems and resolutions are documented by the 10th business day of the following month Follow approved baseline configurations and applicable support procedures

Help Desk, Help Desk, DoD Secret Clearance, Desktop Administration, Workstation Hardware, Identify Issues, Computer Workstations, Peripheral Hardware, GSEC - GIAC Security Essentials Certification, SSCP - Systems Security Certified Practitioner, Active DoD Secret Clearance 3+ Year of Help Desk/Desktop Support experience Experience supporting NIPRNET and SIPRNET environments Experience troubleshooting workstation hardware, software, and peripheral issues Experience with desktop configuration and maintenance Experience with workstation imaging, setup, installation, and upgrades Experience replacing workstations and peripherals IAT II certification: CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP Strong troubleshooting, diagnosis, and problem-resolution skills Strong written and verbal communication skills