IS Communications Analyst 3 - IT Video Evidence Technician

The IS Communications Analyst 3 - IT Video Evidence Technician position performs technical support and specialized duties involved with the implementation and configuration management of BWC and In-Car camera hardware and software for users and vehicles, including supporting the uploading of video evidence to the Police Department’s Video Evidence Management System. Performs related information technology services duties as required.

The Metro Nashville Police Department (MNPD) is a 24/7/365 operation. Whether you are a sworn or civilian employee, you will be responsible for the general welfare of the citizens of Nashville and Davidson County. You will be responsible for ensuring optimum communications both within Metro and between Metro and the general public. If this environment is appealing and exciting to you, then you might want to consider a job with Metro Nashville Police Department.

Candidate must receive and maintain a passing status from Metro Nashville Police Department (MNPD) background check.

Typical Duties

• Provides installation, hardware swap-outs, configuration and ongoing usability support of BWC and In-Car Video Evidence Management devices, components, peripheral equipment, and software.
• Diagnoses and resolves issues related to BWC and In-Car device components, and software.
• Performs network communications troubleshooting to and from BWC and In-Car system device components, remotely when possible.
• Monitors and provides technical support of the video evidence uploading processes, including WiFi uploading, and installation/maintenance of BWC upload/charging docks at Police locations.
• Provides exceptional and timely customer support with the emphasis on minimizing Officers time out-of-service.
• Acts as liaison between users, system administrators, MDC Technicians, and other Police IT staff as appropriate to determine and resolve problems received from clients.
• Ensures BWC and In-Car video devices and components interconnect seamlessly with all related devices, servers, and applications.
• Assists in developing accurate technical installation, support, and troubleshooting documentation.
• Assists with training and orienting internal IT staff as well as customers on use of hardware and software.
• Assists and performs application and equipment testing according to test plans and best practice quality assurance technical methodologies.
• Maintains inventory of all hardware and software resources and parts, including equipment installed with up-to date user/vehicle assignments.
• Attends off-site meetings, trainings, or support initiatives related to BWC, In-Car camera, and Information Technology operations.
• Performs on-call support duties as required to support Police IT’s 24x7x365 technology operations, including potential on-site response outside of standard business hours.
• Participates in operations of other Police information technology services as required.
• Keeps abreast of current technical advances and industry changes.

Five (5) years of experience in information technology services.

Additional education in an IT related degree field of study may be considered in lieu of some experience. (1:1 ratio)

LICENSES REQUIRED Valid Driver License, * Experience with techniques, methods, and materials used in the support and implementation of video management systems, cameras, NVR’s, or network communications

• Knowledge of communications equipment, software, and electrical test equipment