AMI Systems Specialist

The AMI Systems Specialist plays a lead technical role in application support for Con Edison’s Advanced Metering Infrastructure (AMI) systems, focusing primarily on the Meter Data Management System (MDMS) and Head End System (HES). This role is responsible for analyzing the technology environment, aligning with enterprise-specific standards, documenting requirements, setting collaboration frameworks, creating solution prototypes, and controlling solution development. Operating within an Agile framework with a proactive “prevent and predict” mindset, the specialist handles day-to-day operations, drives operational excellence, builds automation, and collaborates closely with vendors, business partners, and cross-functional teams., * System Support & Operations: Lead application support for Con Edison’s MDMS, HES, and integrated applications, including participation in a rotating on-call support schedule.

• Architecture & Solution Design: Analyze the technology environment, document requirements, ensure adherence to enterprise standards, create solution prototypes, and participate in technology selection.
• Monitoring & Tooling: Work within the AMI Run team to identify, build, and maintain tools and reports necessary for monitoring and troubleshooting production systems.
• Data & Automation: Analyze MDMS issues, trace data flows, perform log analysis, and build automation for alerting and system health monitoring.
• Incident Response & Resolution: Conduct incident triage, remediation, and root cause analysis (RCA), recommending preventive actions including Human Performance Improvement (HPI).
• Rotative on-call availability: Availability for on-call duty on a rotative basis.

• Technical Background: Solid experience on MDMS and HES systems, specially on application support. It is important to be knowledgeable in IT infrastructure, cloud development, software architecture design, business analysis, and DevOps.
• Domain Skills: Proven experience in log analysis, data flow tracing, production issue resolution, and building monitoring/alerting automation.
• Management & Execution: Strong project management and product management skills with experience operating in an Agile environment.
• Communication & Collaboration: Excellent communication skills with demonstrated ability to manage stakeholder relationships, coordinate cross-functional teams, and manage vendor partnerships effectively.