Systems Analyst I

General Description. Vinci Construction USA is seeking a Systems Analyst I position on their Technology Team in Orlando, FL. This role involves managing ITSM ticket triage, application user account administration, and providing Tier 1 and Tier 2 application support. The candidate will work on projects implementing new software and tools, coordinate with vendors for software and firmware upgrades, and communicate professionally with users, vendors, and IT teams. Additional responsibilities include attending meetings, providing status updates, adhering to management guidance and policies, and assisting with other projects and tasks as required.

Key Duties

• ITSM Ticket Triage and queue management
• Application user account administration
• Application Support (Tier 1 and 2)
• Project work implementing new software and tools
• Coordinate with vendors to execute software and firmware upgrades
• Interface monitoring, including job and workflow failures, data flow validation, and issue resolution
• Interface support, including troubleshooting, root cause analysis, and coordination with application owners and vendors
• SAP S/4HANA application support, including incident resolution and user troubleshooting
• SAP S/4HANA configuration, including change requests, testing, and documentation of system settings
• Communicate with users, vendors, and IT in a professional manner
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
• Assist with other projects and tasks as required

Education and Experience. This position typically requires prior technical support experience and the ability to effectively troubleshoot and support hardware and software systems in a professional environment.

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or an equivalent combination of education and experience.
• Three (3) or more years of technical experience supporting hardware and software systems.
• Experience utilizing an ITSM ticketing system to manage incidents, service requests, and support activities.
• Experience working with third-party vendors to coordinate support, resolve issues, and implement solutions.
• Ability to work flexible and extended hours as business needs require.

Knowledge, Skills, and Abilities.

• Strong critical thinking and problem-solving skills with the ability to identify effective solutions and streamline processes.
• Demonstrated dependability, accountability, and a strong willingness to learn and adapt to new technologies and procedures.
• Excellent interpersonal, organizational, and customer service skills with the ability to build positive working relationships.
• Ability to work independently with minimal supervision while collaborating effectively with remote team members.
• Willingness to share knowledge, support team development efforts, and participate in cross-training initiatives.
• Strong organizational skills with the ability to manage multiple projects, prioritize competing demands, and complete tasks concurrently.
• Commitment to delivering high-quality technical support and maintaining a customer-focused approach.

Physical Demands. The following physical demands are representative to successfully perform the essential functions of this job:

• Ability to drive to locations to assist users or deploy systems as needed
• Frequent ability to sit for prolonged periods of time;
• Frequent ability to talk and hear, both in person and by telephone;
• Frequent ability to operate standard office equipment, using hand and arm dexterity;
• Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
• Infrequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed;
• Infrequent ability to lift general office documents and materials, up to 10 pounds
• Periodic construction project visits, may include walking/standing on various terrain, including dirt, gravel, asphalt and other materials.

Work Environment. The work environment characteristics described below are representative of those that a Division Controller encounters while performing the essential functions of this job.

• Work generally is performed in an office environment, although periodic visits to construction sites and asphalt manufacturing facilities may be required.
• Noise level in the typical office work environment is quiet.

Company Benefits

• Medical & Vision Insurance
• Dental Insurance
• Basic Life and AD&D Insurance
• Short Term Disability
• Voluntary Term Life
• Long Term Disability
• Sick Leave
• Paid Vacation & Holiday Pay
• 401(k) Plan
• Additional Benefits including wellness coaching, etc., We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug-Free Workplace.

100+ Years of Experience at Work for You!

Since 1920, the professional men and women of Hubbard Construction have literally paved the way for hundreds of public and private projects that have supported Florida’s rise to prominence.

Hubbard is one of Florida’s largest heavy civil construction companies. We are proud to be a part of Florida’s history and we are eager to continue to serve the Florida market and beyond.

The scope of Hubbard’s work includes complex highway projects, site development, paving, utility and drainage systems, surveying, RAP and hot mix sales, and state-of-the-art bridge building. We provide multiple delivery systems in design-build, bid-build, public/private-partnerships and design-build finance.

Hubbard Construction’s parent company, Vinci, operates through a network of 330 agencies and 770 production sites, in 17 countries around the world.