IT Support Specialist

The support technician reports to the President who is also the lead network engineer and will work closely with client locations to support infrastructure systems and devices. Will work in both educational and business environments. This role will also work closely with the President on larger projects for clients as well as assist in helping onsite techs and locations as well., * Receives requests for IT support on applications, hardware, peripherals, and data by Helpdesk, phone, email, text notification, and in person, and carefully documents requests and tracks progress through resolution and end user satisfaction.

• Demonstrated strong IT problem-solving and interpersonal communication skills.
• Ability to quickly build rapport and project a calm, patient demeanor in stressful situations.
• Understanding of common IT systems, software, hardware, peripherals, and troubleshooting methods.
• Ability to assist and train end users to solve problems and increase their self-reliance.
• Eagerness to learn.
• Ability to work independently, manage multiple tasks and priorities, diligently address difficult problems, and quickly adapt to business needs.
• Reliable transportation and ability to drive to various clients in greater Cincinnati.
• Must be adaptable, flexible, with a growth mindset.
• Will support various locations and also help support onsite techs as needed as well.

Educational Requirements:

• B.A. or B.S. degree in technology related field preferred; Associate degree in technology would be considered.

Current working job knowledge/proficiency in:

• Experience with Mac, iPad, Windows, and Chromebooks.
• Experience with Mobile device management systems.
• Experience with Office 365 and Google admin.
• Basic understanding of windows server management.
• Network switch experience a plus but not required., * 4-5 years experience in technology support position preferred.
• Reliable work history.
• Ability to get FBI and CBI Background Checks, Safe Parish Training, and Drug Screening.

Integrated Schoolhouse was the vision of a highly experienced and technology-savvy group of educators and technology specialists who believe technology should be a positive, non-threatening experience that fits the needs of students and teachers alike. Technology should be an accessible tool, not a costly, cumbersome nightmare that works only periodically. Stable, functioning networks, well managed IT solutions, and effective training of personnel for consistent system performance are the reasons Integrated Schoolhouse exists.