Chief of Staff, IT-OT & Cybersecurity

Serves as a strategic and operational advisor to IT/OT executive leadership; aligns organizational priorities, strengthens governance, drives cross-functional accountability, and enables disciplined execution and executive decision-making across mission-critical technology functions., * Leads cross-functional strategic initiatives supporting technology modernization, resilience, continuity, emergency preparedness, and critical service restoration aligned with executive priorities.

• Aligns with executive leadership to translate business and technology priorities into coordinated action plans with defined owners, milestones, and measurable outcomes.
• Champions operational efficiency and process standardization initiatives to advance digital collaboration, reporting automation, and continuous improvement within the executive operating model.
• Oversees performance metrics, executive scorecards, dashboards, and status reporting to strengthen transparency, prioritization, and informed decision-making.
• Ensures effective risk, audit, compliance, and regulatory action tracking while modeling confidentiality, ethical conduct, and adherence to governance requirements.
• Influences cross-functional execution to ensure organizational alignment and timely progress without assuming technical, financial, personnel, or project-delivery ownership held by functional leaders.
• Champions and models enterprise-wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment.
• Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust.
• Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

Internet Security, Leadership, Cross-Functional, Operational Strategy, Strategic Planning, Technical Support, Continuous Improvement, Automation, Operations Processes, Performance Metrics, * Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field.

• 12 years’ experience in similar functional role, with responsibilities of leading transformational projects, strategic initiatives enterprise-wide, governance, stakeholder management, with at least 6 years’ progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
• 7 years of progressive experience in executive operations, business operations, strategic initiative coordination, project/program management, technology management, or organizational performance.
• Demonstrated experience preparing executive presentations, complex analytical reporting, governance materials, KPI dashboards, and action-management mechanisms.
• Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.

Preferred Qualifications:

• Experience working in regulated, mission-critical, utility, energy, or technology-intensive environments.
• Knowledge of IT governance, IT service management, technology portfolio management, cyber risk, or IT/OT integration., Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role:
• Master’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 10 years of experience performing related functions and at least 4 years of progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.
• Doctor’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 6 years of experience performing related functions and with progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

Competencies (Skills)

• Strategic Thinking & Business Acumen: Translates executive priorities into structured workplans, measurable outcomes, and enterprise-level decision support.
• Executive Stakeholder Management & Communication: Builds trust with senior leaders, communicates with clarity, manages sensitive matters discreetly, and delivers high-quality executive-ready materials in English and Spanish.
• Cross-Functional Leadership, Execution & Governance: Drives coordination, accountability, cadence, dependency tracking, and barrier escalation without direct reporting authority.
• Analytical Insight & Data Visualization: Interprets operational and financial data, develops decision-ready dashboards and narratives, and applies advanced tools (Power BI, Excel, Power Query, DAX) to enable insight-driven performance.
• Digital Collaboration, Process Optimization & Productivity Tools: Streamlines workflows, advances digital collaboration and reporting automation, and leverages Microsoft 365/AI productivity tools (PowerPoint, Teams, Planner, SharePoint, Lists, Power Automate) to support organizational effectiveness.

Licenses/Certifications

Required:

• Valid Puerto Rico driver’s license

Preferred:

• Project Management Professional (PMP) Certification
• Lean Six Sigma
• ITIL
• COBIT

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Never
• Working near or on heavy machinery: Never
• Working in high places: Never
• Exposed to fumes or airborne particles: Never
• Frequency of working in outdoor weather conditions: Never
• Work with electricity: Never
• Loud noise conditions: Seldom