Senior SAP Functional Consultant

End-to-End Process Ownership * Own the functional design for service contract quote-to-cash and parts order-to-cash, from order entry through cash receipt and financial reporting. * Keep current process documentation up to date, including system touchpoints, controls, exception handling and RACI. * Serve as the subject matter expert on how SAP configuration, custom developments and connected applications support the end-to-end flow. Production Support and Root-Cause Analysis * Partner with business users to triage and fix issues in order management, logistics, billing, revenue and AR. * Lead root-cause analysis on recurring incidents and drive permanent fixes through problem management. * Analyze ticket trends and present findings and reduction plans to IT and business leadership. * Direct and validate the work of managed service providers to make sure root-cause analysis and fixes are high quality. Process and Solution Design * Lead improvement workstreams from problem definition through requirements, design, build oversight, testing, deployment and hypercare. * Facilitate requirements workshops and write user stories, functional specifications and acceptance criteria. * Weigh the options for each fix (configuration, enhancement, reporting or process change) and recommend clear solutions. * Design reconciliation reports and dashboards that link orders, billing, revenue, payments and open receivables. Automation and Controls * Find and deliver automation opportunities, including payment clearing, exception handling, integration data validation and interface monitoring. * Work with low-code and RPA teams where a solution outside SAP is the best fit. * Strengthen controls related to revenue recognition and AR. Integration and Connected Systems * Understand EDI integrations through Dell Boomi with 3PLs, carriers and trading partners, including mapping, triggers, error handling and reprocessing. * Coordinate with external partner IT teams on outages, maintenance windows and escalation procedures. * Understand the custom applications (such as OutSystems) and CRM/quoting tools that create or change contract and order data. * Support intercompany flows, including stock transport orders, inbound deliveries, batch and serial number handling, and export compliance touchpoints.

• 10+ years of SAP functional experience in SD/LE and order-to-cash, with at least 5 years on S/4HANA. * At least two full-lifecycle implementations or major redesigns, plus significant production support experience. * Proven experience with service contract billing and revenue recognition, including scenarios where billing and recognition are decoupled. * Demonstrated success solving high-volume logistics and fulfillment issues at the root cause. * Hands-on experience with EDI through a middleware platform (Dell Boomi preferred; SAP PI/PO, CPI or similar acceptable). * Strong understanding of SD and LE integration with FI-AR and the general ledger.