Experience Designer

• Independently lead experience design projects from discovery and strategy through concept development validation and delivery.
• Define the experience vision design strategy principles and roadmap based on user needs and business priorities.
• Plan and facilitate stakeholder interviews discovery sessions workshops and collaborative design activities.
• Translate research business needs data and technical considerations into clear experience opportunities and design recommendations.
• Develop journey maps service blueprints experience frameworks concepts prototypes and other design artifacts that bring ideas to life.
• Use critical thinking to challenge assumptions clarify complex problems and identify practical paths forward.
• Partner with product technology data research and business teams to create connected feasible and user-centered experiences.
• Identify opportunities to use AI analytics and data optimization to improve experiences and inform design decisions.
• Communicate design strategy and recommendations through clear storytelling presentations and executive-ready materials.
• Guide project teams provide design leadership and align stakeholders around decisions and next steps.
• Adapt priorities and approach as the scope evolves while maintaining momentum quality and strategic alignment.

Artificial Intelligence (AI), User Interface/Experience (UI/UX), Business Support, Leadership, Team Player, Blueprints, Prototyping, Technical Research, Storytelling, Project Design, As a Senior Experience Designer you will combine experience design expertise with strategic thinking to shape and bring meaningful ideas to life. You will independently lead projects from early discovery and definition through concept development and delivery working across business design technology and data teams. Because the project scope is still being defined you will be comfortable creating structure from ambiguity identifying opportunities and setting a clear design direction. You will also apply strong critical thinking technology and data fluency and familiarity with AI and data optimization to develop practical user-centered experiences that support business goals., * 8 years of experience in experience design UX service design product design design strategy or a related field including experience operating at a Lead or Principal level.

• Demonstrated ability to independently lead complex design projects and own outcomes from initial definition through delivery.
• Strong experience design and strategic thinking skills with the ability to connect user needs business goals technology and data.
• Expertise in human-centered design methods experience strategy journey mapping service blueprinting concept development and prototyping.
• Strong critical thinking and problem-solving skills including the ability to create clarity and direction when scope is not fully defined.
• Technology and data fluency with familiarity using AI analytics and data optimization to inform or improve experiences.
• A strong portfolio demonstrating strategic design leadership and the ability to turn complex ideas into compelling practical experiences.
• Excellent facilitation storytelling presentation and stakeholder management skills.
• Ability to influence senior stakeholders and collaborate effectively across business product technology data and design teams.
• Comfort working independently in a fast-paced environment with evolving priorities and ambiguity.
• Ability and willingness to work onsite as preferred for the engagement.

Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided either now or in the future for this position. This is a temporary employee W2 opportunity.North Highland is an equal opportunity employer and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race color sex gender identity religion national origin age sexual orientation disability veteran status or any other characteristic protected by law. We handle all information in accordance with local privacy standards and maintain strict confidentiality.

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