Senior IT Support Consultant - Media Systems

• Develop and maintain support procedures for all Media systems at UI Health Care.
• Perform, oversee, and assist with AV setups. Document how operational systems function, how new systems impact day to day support, and stay up-to-speed with ongoing technology changes.
• Provide high level support on a variety of complex hardware and software subjects that pertain to Media supported systems.
• Identify and document customer-impacting service outages that would affect users to perform their jobs.
• Coordinate and communicate Media system downtimes internally and externally.
• Clearly communicates with team, department, division, and other staff throughout UI Health Care on project plans, budgets, progress, goals, timelines, and milestones.
• Provide basic and complex training to small and large groups of constituents.
• Independently develop course training content and technical documentation.
• Provide training to other Media System staff (on boarding, cross-training on AV supported systems).
• Develop service-level documentation.
• Maintain existing service-level documentation.
• Ability to work independently with a strong focus on customer service.
• Assist with the development of electronic knowledgebase.
• Manage small to large, complexed projects
• Deploy Media Systems for approved projects, provide project support and services.
• Meet with end users and stakeholders to gather requirements; create scopes-of-work (SOW) and marked-up drawings for contractors so they can provide proposals.
• Serve as a functional Senior Media System Support and Implementation technician team member by collaborating with day-to-day support consultants and Capital Management staff on upcoming projects.
• Provide direction and supervision in the absence of primary supervisor.
• Provide some functional and administrative supervision.
• Participate in hiring selection process, i.e. evaluate applicants and conduct interviews.
• Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff

Pay Grade: 5A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

• Bachelor’s degree in Education, MIS or Computer Science, or a Media Systems related field; or an equivalent combination of education and experience., * 3-5 years experience, in application and/or technology support.
• Experience troubleshooting and resolving issues with Media control systems.
• Experience configuring, installing, and supporting Media System devices.
• Experience with Crestron, Extron, Q-SYS or similar AV equipment.
• Knowledge of Construction Project Coordination; including drawings, specifications, documentation and changes related to architectural, electrical and Division 27 telecommunications systems.
• Experience designing, planning, coordinating and executing complex technology and construction- related projects
• Experience developing technical standards and specifications
• Experience creating technical documentation, system diagrams, operating procedures and support documentation

Desired Qualifications:

• Experience with wired and wireless networking and security
• Experience in a healthcare or health industry environment
• Certifications: AVIXA CTS, AVIXA CTS-I, or other industry certifications
• Experience with Visio, AutoCAD, Blue Beam or similar design software applications
• Familiarity with Interactive Patient Care system and integrations
• Experience working with a Service Desk with an electronic ticketing system
• Experience as an administrative manager of technical staff, providing leadership and mentoring
• Experience with CATV/ IPTV delivering video services at an enterprise level
• Experience with conferencing and collaboration technologies

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

***This is not an IT desktop position and is on-site at Medical Center University Campus located at 200 Hawkins Drive, Iowa City.