System Support Specialist II (East Kern/Tehachapi)

Under the direction of an assigned supervisor, perform a variety of technical duties to troubleshoot, repair and optimize the college’s information technology systems and applications; These systems include the data and voice networks, servers, workstations, printers, software and applications used by college employees and students; provide technical leadership for streamlining the support and delivery of technology services at the college; work collaboratively with district wide IT resources in support of core standardized services such as networks, servers, voice, storage, power management, security and applications. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist II is distinguished from the I by a focus on servicing a broader and more complex range of equipment, systems and applications, providing lead direction and working with campus users and IT department staff to adapt and improve technology services.

Representative Duties

Perform Installation, configuration and support duties for network (wired, WIFI), server and related infrastructure in alignment with district wide IT operations, architecture, processes and standards. Install, maintain, support and troubleshoot campus specific applications. Support the use of Active Directory group policies, printer resources, shared directories, containers and groups in alignment with district wide IT operations, architecture, processes and standards. Install, maintain, troubleshoot and repair a variety of computers, laptops, printers and related hardware. Perform small campus network cabling projects in alignment with district wide IT standards and provide input on larger cabling projects for the campus. Lead and coordinate working groups to address, and report on issues identified by IT Managers team. Working with district wide IT resources (Campus, District, Help Desk, etc.), assist in identifying and implementing changes for support processes that need improvement. Provide support for advanced peripherals. Assist with the monitoring, identification and problem resolution of campus Data Center and IDF environmental issues (HVAC, humidity, power, cleanliness, etc.) Work with District IT teams in troubleshooting and resolving campus IT problems, implementing IT projects, and replacing hardware and software as needed. Coordinate with campus technicians to develop and implement an effective strategy, architecture and processes for lab imaging. Coordinate with campus technicians to develop and implement desktop configuration, installing, updating, patching, software distribution, inventory, security and licensing tracking standards. Maintain records and documentation for asset management and hardware replacement planning purposes. Maintain, update and track inventory of software licenses used on campus. Create and maintain accurate and complete support documentation related to areas of responsibility for both local needs and helpdesk support (.i.e. knowledge base content). Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work with hardware and software manufacturers’ support in handling and if necessary escalating warranty repair and parts replacement issues. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and e-mails regarding PC hardware and software problems and work toward attainment of key support goals such as average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Help provide hands-on training to users in the use of hardware and software and ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Perform related duties as assigned., Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile devices, and related peripherals Common software applications (i.e. Microsoft Office, Internet Browsers, etc…) Local Area Networks (Wired, Wireless, TCP/IP) Active Directory (i.e. Group Policy, User Management, etc…) Cabling Client Security software and techniques Effective Project and Time Manage Extreme Networks, Aruba Networks, Dell (PCs, Laptops, Servers), Trend Office Scan (Preferred) Record-keeping techniques ABILITY TO: Perform a variety of technical duties in the implementation, operation, maintenance, repair and diagnosis of computers, networks and campus server applications. Install, maintain and support a variety of software packages in various. Read, comprehend and apply general instructions and technical documentation. Train or assist users in the use of technology. Generate and maintain reports and related records. Work independently with little direction. Work collaboratively across many IT and non-IT work groups. Understand and follow oral and written instructions. Communicate effectively both orally and in writing. Establish and maintain cooperative and effective working relationships with others. Set, prioritize, manage and meet realistic deadlines.

SALARY RANGE $6,917.70 - $9,774.54 monthly Maximum Starting Salary: $7,267.92 monthly SPECIAL INSTRUCTIONS First Review of Applications: Complete application packets will be accepted until the position is filled; but those received by November 18, 2026 at 11:59pm, are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point., For all positions, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, shall be considered a core system competency and job requirement. (5 CCR § 53022)

Required Application Materials

Candidates may be required to submit any of the following materials based on the specific role. Please review the job posting and the attachments section of your application to confirm which documents are required for your submission:

• Completed Online Application
• Current resume
• Letter of interest (Cover Letter)
• Copy of legible transcripts
• Copy of Driver’s License

Important Privacy Notice: Applicants are responsible for redacting or removing all sensitive personal information from all uploaded documents prior to submission. Please remove Social Security Numbers, Dates of Birth, and Applicant Photos.

Any combination of education and experience equivalent to: Associate’s degree in computer science, management information systems or related field and 3 years increasingly responsible experience in workstation, server, a local-area networking and server application support. OR High school diploma, GED or equivalent certificate of competency and five years of work experience such as described in the representative duties section of the specification., International or Foreign Degrees

Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application.

Faculty Minimum Qualifications/Equivalency Process

Full-time permanent employees (20+ hours per month) are eligible for health benefits:

• Health
• Dental
• Vision
• Life Insurance
• Long-term Disability

In addition to the above benefits, the District also offers a robust voluntary benefits selection:

• Flex 125
• Additional products and services through American Fidelity
• Supplemental Voluntary Life Insurance
• Tax Shelter Annuities

The District participates in CalPERS Retirement System and Social Security benefits for Classified and Management employees. Employees covered under the California Public Employees Retirement System (CalPERS), are vested 100% after five years of full-time service credit.

The District participates in the State Teacher’s Retirement System (STRS) for faculty. Employees covered under the State Teacher’s Retirement System (STRS), are vested 100% after five years of full-time service credit. All coverages begin on the first of the following month after the hire date.

The following classifications are eligible for the Affordable Care Act (ACA) health benefits at the employee expense offered through SISC:

• Permanent Employees (19 hours or less)
• Adjuncts
• Temporary Hourly
• Professional Experts