Systems Administrator (Slate)

The Systems Administrator maintains and administers applications to ensure optimal performance and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of software, and related infrastructure.

Core Responsibilities:

• Monitors system logs and activity.
• Installs, maintains, and updates project and task tracking tools.
• Manages account maintenance, including additions, changes, and removals.
• Maintains integrity of accounts and data.
• Manages security features to protect confidential information while allowing appropriate access.
• Researches, installs, and tests software updates and patches to support applications and various platforms.
• Researches new technologies and presents recommendations on application purchases for the enterprise.
• Updates application inventory and documents any changes.
• Provides training and opportunities for learning systems to all enterprise employees and consultants.
• Develops, supports and maintains applications for all clients.
• Provides scripting and programming support to all major projects within the enterprise.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Prepares and monitors budgets for each area of functional responsibility.
• Works closely with others within the IT function to define metrics, which are used to measure and communicate efficiency and effectiveness.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Responsible for the configuration, operational administration, security, access management, availability, and vendor coordination of enterprise applications supporting Enrollment Technologies.
• Ensures assigned systems remain secure, reliable, compliant, and aligned with University IT governance standards.
• Serves as a technical liaison among business stakeholders, software vendors, implementation partners, information security, infrastructure, and identity management teams.
• Coordinate Slate support, incidents, upgrades, releases, maintenance, and stakeholder communications.
• Configure and monitor enterprise SaaS applications, including configurations, integrations, service accounts, scheduled processes, performance, availability, and issue resolution.
• Manage user access and account lifecycles, security roles, permissions, and access reviews according to least-privilege principles; support security assessments, audits, remediation, and evidence collection.
• Follow University change-management and Change Advisory Board requirements for deployments and post-implementation validation; maintain system, configuration, support, security, and audit documentation.
• Support disaster recovery and business continuity planning, testing, and remediation while coordinating with business units, vendors, information security, infrastructure, and identity management.
• Gather requirements, recommend solutions, and design, document, test, and implement Slate functionality and integrations that improve admissions processes.
• Strong emphasis on Agile/Scrum frameworks, including creating user stories, acceptance criteria, and promoting Agile values.
• Administer Slate operations, including workflows, forms, rules, queries, portals, dashboards, datasets, communications, integrations, accounts, security roles, and scheduled tasks.
• Support and train users; troubleshoot system and process issues; maintain business-process documentation, training materials, and user guides.
• Monitor data accuracy and integrity across systems, recommend improvements, and participate in the Slate community to identify best practices and enhancement opportunities.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Bachelor’s degree in relevant field
• Slate Certification preferred
• Minimum 3 years of experience administering SaaS applications, preferably within higher education environment; Slate implementation experience preferred.
• Applications and Security: experience with administration, integrations, access controls, audits, change management, and recovery.
• Systems and Data: Requirements analysis, process and data design, and third-party application management
• Operational Management: Prioritization, resource planning, timely delivery, problem-solving, and process improvement.
• Communication and Service: Clear documentation, stakeholder communication, client support, and technical tools.
• Professionalism: Initiative, reliability, accountability, confidentiality, integrity, respect, and collaboration.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.