Desktop Role

• Provide high-quality technical support for hardware, software, and end-user technology issues.
• Troubleshoot and resolve complex desktop, application, and connectivity problems.
• Manage tickets from intake through resolution while maintaining excellent customer communication.
• Identify opportunities to automate repetitive tasks and improve support processes.
• Administer and support endpoint management tools, collaboration platforms, and business applications.
• Document troubleshooting steps, solutions, and technical procedures.
• Partner with infrastructure, security, and application teams to resolve issues and support technology initiatives.
• Participate in system upgrades, change management, and continuous improvement projects.

• Strong experience in desktop engineering, service desk, or end-user support.
• Hands-on expertise with several of the following: Active Directory, Azure, Windows 11, Intune/SCCM, Citrix, Exchange/Outlook, Teams/Webex, Networking, and PowerShell.
• Experience troubleshooting across endpoint, network, and cloud environments.
• Strong communication skills with the ability to support both technical and non-technical users.
• Exposure to automation, scripting, or AI tools to improve operational efficiency.
• Highly organized, analytical, and customer-focused with a proactive problem-solving mindset.
• Financial services or regulated environment experience is a plus.

In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.