Garnishment Specialist - Hybrid (Atlanta, GA)

OneDigital provides garnishment and verification of employment support for a dedicated client. Most work, research and resolutions to problems may require interaction with multiple systems and vendors. This role will manage and record payments, oversee business to business gift card orders and bulk order requests and must be available during the Client’s Service hours of 8:00am-5:00pm.

The individual must have a customer service mindset and will be expected to provide 2nd mile service. Most work can be remote and is under supervision. After hours support, some holidays and over-time may be required to meet goals or guidelines.

Essential Duties and Responsibilities:

Core responsibilities will be completed with some supervision and include but are not limited to:

• Receive, research, and respond or escalate Restaurant garnishments, tax levies, creditor garnishments, and employee verification requests or services timely

• Leverage systems and software to appropriately research requests and notifications

• Complete provided documentation or prepare appropriate response back to requestors

• Monitor Garnishment inbox

• Research credit card disputes and challenge with corresponding evidence

• Mail responses to requesters

• Communicate with staff on non-routine requests for escalation

• Research, record, and communicate restaurant check count discrepancies.

• Assist with special projects

• Perform other additional payroll duties upon request

• Working hours are 8:00 AM - 5PM EST Monday-Friday

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• Dedicated resources will provide support virtually and join in person r less than 25%.

• Technology savvy
• An excellent communicator (listens, speaks, and writes well)
• Highly organized and process driven
• Reliable transportation and punctuality is required
• Welcomes change

Education, Training and Experience

1. At least 2 years of experience related to all types of garnishments, tax levies, creditor garnishments, and verification of employment

2. College degree required * Proficient in MS Office (Excel, Word, Outlook and PowerPoint)

Other:

The ideal Garnishment Specialist for this position tend to perform in a consistent manner, demonstrate patience, develop specialized skills, objective thinker, have a desire to help others, and be a good listener. In addition, this profile pays attention to directives, standards, and details; they think analytically, work independently, are diplomatic with people, use subtle or indirect approaches to conflict; they check for accuracy and use systematic approaches to situations or activities. This profile is extremely curious and creative.

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else., OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.