Deskside Support / PC Engineer

• Hands-on Break / Fix & Hardware Support: Diagnose, repair, and replace laptop / desktop components (motherboards, RAM, SSDs, screens), monitors, docking stations, and local / network printers. Provide technical engineering support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh.
• Operating System & Software Management: Install, configure, upgrade, and troubleshoot Windows (11) and macOS client environments.
• User Onboarding & Offboarding: Image, deploy, and reclaim hardware for incoming and departing personnel using modern deployment tools.
• Ticket Management & SLA Adherence: Track incidents and service requests in ticketing systems (PPM), maintaining detailed ticket documentation and closing tickets within defined SLAs. Specific knowledge and experience - Intune / SCCM / JumpCloud.
• Executive & Meeting Support: Provide prioritized, “white-glove “ deskside support for VIPs / executives and ensure boardroom audiovisual / video-conferencing equipment (Google Meet and BYOD) operates seamlessly.

• BS Degree in Tech-Related Field
• Updated Certifications
• Previous experience in an Enterprise environment.
• Analytical Problem-Solving: Methodical approach to isolating variables, finding root causes, and creating repeatable documentation.

Do you want to work where innovation drives business? ECLARO is looking for a Deskside Support / PC Engineer for our client in Melville, NY.

ECLARO’s client ranks in the Top 5 Companies awarded US patents annually, and is known worldwide as a leader in the technology industry. If you’re up to the challenge, then take a chance at this rewarding opportunity!