Telecommunications Officer

WORKING CONDITIONS : Job takes place in stressful office setting with no known hazardous environmental or physical working conditions. The Dispatcher is expected to work flexible schedule including some overtime when needed.

Under general supervision, the Dispatcher receives telephone calls, dispatches enforcement officers and other emergency response agencies and performs other duties specifically assigned by the Sheriff and/or designee.

ILLUSTRATIVE DUTIES : Dispatch: *Receive calls and dispatch patrol officers by location and availability to accidents, complaints, incidents and general calls. *Receive calls and dispatch EMS, fire departments and other emergency response agencies, as necessary. *Prioritizes calls. *Maintain contact with officers for updating and safety. *Record log information. *Compile and prepare initial complaint report. *Enter warrants into LEADS/NCIC database systems. *Conduct LEADS, CCH and arrest record checks. *Maintain radio and telephone tapes. *Monitor entrances and security devices. *Operate equipment including: 9-1-1 computer, LEADS computer, fire and EMS paging systems, radio, and computer aided dispatch (CAD) system. Cooperate with other law enforcement agencies, as necessary. Compile information and prepare reports, as needed.

Clerical: *Record Ohio accident reports. *Maintain geographic file in computer system *Maintain accurate emergency contact numbers for business. *Compile monthly and annual statistical reports. *Answer the telephone, direct calls and take messages. Schedule appointments. Make photocopies. Perform basic typing assignments. File documents. Sort mail.

Miscellaneous: Attend meetings and serves on temporary committees, as requested. Determine the need for equipment repair and make appropriate arrangements. Assist with receptionist duties, as needed. *Maintain and increase knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions. Perform additional duties and assignments, as required.

Do you have a valid Driver’s License license?, Do you have experience in Telephone systems?, Do you have a High school diploma or GED?, High School Grad/GED : Yes

Valid OHIO Driver’s License : Yes

Ability to Read/Speak English : Yes

Prior Experience : Yes

Specific Disqualifiers/Behaviors : Felony, Criminal Activity Disqualifiers: Subject to interview / background investigation

Subject to interview / background investigation: Subject to interview / background investigation, * Department policies and procedures

• Radio communications and radio codes
• Office practices and procedures
• Telephone system equipment and operations
• County geography
• Correct use of grammar, punctuation and spelling
• Document preparation, requirements and methods
• LEADS operation
• NCIC Programs
• First aid and CPR
• Computer software

Skill and Ability to:

• Operate a computer
• Communicate effectively in written and oral form
• Recognize dangerous and emergency situations and respond appropriately.
• Present a positive image to the public.
• Use tact when dealing with others.
• Respond to inquiries from public, officials and co-workers.
• Develop and maintain an effective working relationship with supervisor, co-workers and the public.

Job Types: Full-time, Part-time

Pulled from the full job description

• Paid training
• On-the-job training
• Military leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance

Full job description

The Erie County Sheriff’s Office is creating a list for full-time and Part-Time Communications Officer/Dispatcher.

The 2024-2026 collective bargaining agreement consists of a three-year step pay increase that tops at $30.98

We are also accepting later transfers from other agencies that match base Communications Officer/Dispatcher rate with years of full-time experience., * Dental insurance

• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance