DevOps Production Support Engineer

• Experienced DevOps Production Support Engineer to play a key role in managing production environments, coordinating deployments, and ensuring system reliability across enterprise applications. The role involves supporting CI/CD pipelines, troubleshooting deployment failures, and maintaining continuous availability in collaboration with development and infrastructure teams.

The candidate will be responsible for:

• Providing L2/L3 production support for build, deployment, and infrastructure operations across multiple environments.
• Managing and executing application deployments and coordinating release activities with development and QA teams.
• Monitoring production systems for performance, availability, and stability; identifying and resolving incidents proactively.
• Supporting and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI.
• Troubleshooting and resolving build or deployment failures in real-time to minimize business impact.
• Automating repetitive operational tasks using scripting (Python, Shell, or PowerShell) and DevOps utilities.
• Administering source control and artifact repositories.
• Supporting cloud infrastructure environments, assisting with environment setup, and patching.
• Performing root cause analysis (RCA) for recurring issues and implementing permanent fixes.
• Participating in on-call rotations and providing weekend production support for deployments or incidents.
• Maintaining comprehensive documentation for build, release, and operational processes.

DevOps, Production Support, Technical Support, Production Support, DevOps, Technical Support, Production Systems, Enterprise Applications, High Availability, Systems Reliability, * Experience in DevOps, Build & Release Management, or Production Support roles.

• Strong knowledge of CI/CD automation, infrastructure management, and deployment orchestration.
• Hands-on experience with tools such as GitLab,Nexus, or Artifactory.
• Familiarity with cloud platforms
• Working knowledge of containerization (Docker) and orchestration (Kubernetes).
• Strong analytical, troubleshooting, and problem-resolution skills.
• Excellent verbal and written communication skills.
• Willingness to work second shift, participate in on-call, and support weekend releases.
• Familiarity with monitoring and logging tools (Splunk, Dynatrace etc)
• Understanding of ITIL processes (Incident, Problem, and Change Management)

Preferred Qualifications:

• Experience supporting Salesforce or MuleSoft deployments within a cloud or hybrid ecosystem.
• Scripting or automation experience in Python, Shell, or PowerShell.